Caresource of W Va 400 Washington Street East, Charleston, WV 25301

"Unfortunately, I can't give negative stars. Biggest scam I have ever had to deal with. I have been trying to get an MRI since last August and have been getting the run around for months. First, they asked that I get an X-ray and start PT. I did the x-rays and attempted to start PT... They tried to refuse to pay for the PT that they told me to get. Finally, after multiple calls made by me and my NP and the physical therapy office, they agreed to pay. Then, after doing these 2 things and doing a few PT sessions, my PT sent in stuff to my NP and the insurance stating that because of my symptoms, I NEED A SPINAL MRI. Then caresource pops off with "your doctor needs to call the prior authorization line." She did this, and then the caresource says, "You need to complete PT. " I did that. Then they say, "You need to be discharged from pt." I did that. Then they say, "You need to send us the discharge notes, and your doctor needs to write a letter stating why you need the spinal MRI." We did all this. Then they say, "Those are not discharge notes that the PT sent." Yes, they are they got sent twice, and my NP and her LPN looked them over and would not have sent them if they weren't the correct thing. Then caresource says "oh we got those notes from pt now we need a list of all your visits to pt". I am unsure as to why they need these due to them paying for the visits as they happened. We sent that in, and now they popped off with "the pt notes aren't detailed enough to warrant approval for an MRI." I know this isnt true because the PT took notes on his computer on everything I said during every visit. PT and office staff there were very professional and thorough and kind. I have been in pain for months now and dont know why. I have spinal stenosis but have not had issues with it, and then last year, I started having unbearable pain to the point that I barely slept/sleep and have to take medication to do simple things like showering. I have called this company multiple times, and everyone is sympathetic, but no one will do anything to help me. First of all, an MRI costs $500 from the place I go to get scans. That costs a lot less than an x-ray and pt added together. Just from a business standpoint, this is absolutely stupid to not just pay for the MRI when it's CHEAPER. I am currently looking for different insurance because this one is scam city usa and the only people living in scam city is caresource."