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Steve Robinson - GEICO Insurance Agent
3806 MacCorkle Avenue Southeast, Charleston, West Virginia, United States
About the Steve Robinson - GEICO Insurance Agent
Steve Robinson - GEICO Insurance Agent is a trusted insurance agency located at 3806 MacCorkle Avenue Southeast in Charleston, West Virginia. As a GEICO Insurance Agent, Steve Robinson offers a wide range of insurance products and services to meet the needs of individuals and families in the area. With a commitment to providing excellent customer service and personalized insurance solutions, Steve Robinson is dedicated to helping clients find the coverage that fits their unique needs and budget. Whether you are looking for auto, home, renters, or life insurance, Steve Robinson is here to help you protect what matters most. Contact the agency today to learn more about their offerings and how they can assist you with your insurance needs.
Photos of Steve Robinson - GEICO Insurance Agent
3806 MacCorkle Ave SE, Charleston, WV 25304, United States
Opening hours of Steve Robinson - GEICO Insurance Agent
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of Steve Robinson - GEICO Insurance Agent
"AVOID!! If you're wanting to be protected against potential future accidents and have that process go smoothly then go to any other agency because you will not have that peace of mind here. I have had insurance with them for years never have had to file a claim until recently and it was a simple claim for a washer. The worst experience ever with an insurance agency. Recently obtained renters insurance during transitioning between homes, also have auto insurance and home owners through them. Had to file a claim for a damaged washer and received zero help. Have called multiple times and still no help. Luckily it was only washer but I will be cancelling all services this week."
"This agent is not for the disabled. If you need someone professional to deal with you, this is not your agent. If you’re looking for a professional service, this is not your person. Very rude. Hung up on me while I’m trying to get a homeowners insurance policy. Since I currently have my insurance policy with them."
"AMAZING. My oldest daughter totaled her car last Monday and got her check for the car today, seven days later. Thanks to my other teenage daughter, we have had two other claims this year. The customer service people are efficient, empathetic, and just incredible. I am so grateful to have our coverage through them."
"Insurance coverage was great. I had no issues until I tried to cancel my policy because I had to switch for home insurance. They still made me pay for a policy that was cancelled because they said it's automated and they can't do anything about it. They told me my money would be refunded in 3-5 business days. I called after it had been 6 business days to check on the refund and the lady laughed and said I don't know why they told you 3-5 business days because it always takes longer than that and it's schedule for deposit (gives me date that is 2 weeks after money was taken out of my account). She then tells me there is nothing she can do. I of course am unhappy and then she said she can put in a request for them to speed up the process and get the funds there by the next day which is a Saturday. She told me to call back in 24 hours. I call back and lady tells me the accounts department is out of the office on Saturdays and they can't speed up the deposit without verifying the money came out of the account. I was lied to again and someone didn't do their job yesterday. The customer service part of this company needs works. I have never had so many issues with a company like this nor been lied to by multiple customer service agents in a company. They have no problems taking your money from you but sure do have lots of problems refunding money for a policy you don't have."
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