Ulta Beauty Georgia 20, McDonough, GA 30253

"Had the best experience at Ulta in Mcdonough. Karen helped me and recommended that I get a hair treatment done in the salon due to getting my hair done and she over processed it. Samantha helped me find a straightener and did a treatment on my hair and styled it. It looks amazing they have a client for life. I love my hair it is so soft and looks amazing."

"I came in yesterday to make a refund, process was super easy and simple until today when I find out the refund was not properly processed in the store because I decided to randomly check my credit card statements. I had to call Ulta Guest Services who tried to tell me it was because I paid with Apple Pay that I didn’t see the refund at first before they finally understood that they didn’t properly process the refund. Been a Diamond-Platinum member for a while but honestly.. customer service here is downhill for a while. Orders have been getting cancelled and now this…"

"Very helpful and patient associates working at this location! Came shopping here about a week ago and the manager that helped me was really nice and helpful. Everyone had a nice and positive attitude! As a consumer things can get a little irritating when you can’t find what you are looking for, but at this location they go above and beyond to help!"

"I have been shopping at Ulta for 16 years and I hate that they closed the Fayetteville store. Yesterday, the associate manager wasn’t helpful when trying to purchase a flat iron it was two different prices because one was 5” expandable and the other wasn’t rather just checking or even offering to do it online and have it shipped to the store she just dismiss me altogether. I get the register and got id to use $36 when it’s $50 or more you have show identification when using your points. I cancelled the transaction and I asked the girl to explained to the manger why and she was like it doesn’t matter. Called customer care and nothing happened. Called the store and spoke to the manager and she explained it could have gone better and apologized and I explained to her that truly not good enough and asked could I speak to the GM and she was like well we are not going to fire them and I said miss I never asked you to fire anyone. I would never request someone to be terminated that’s cold hearted and rude. It’s clear the culture of this store is poor and they don’t know how to treat people. Ulta has been going down for a while now I won’t be giving them my business anymore. I will shop elsewhere. Ulta can thank this store for that. You can buy from the direct Retailer."

"Everyone was so helpful in the store especially Nicole, making sure I find what I’m looking for. Towards the end of my shopping Mrs. Tavica helped learn more about my rewards program much better. Now I will not loose out on my points the next time I shop. 1star short because of a few items was not available in the store and most items where sold out. Otherwise every was great."