Tropical Smoothie Cafe

"The people here have always been kind, friendly, and optimistic. I used to bike here and the ladies are always so sweet."

"The location is convenient while doing my regular shopping. The store is always nice and clean. The staff is friendly. The gentleman overheard me telling another customer that I wished to try the kiwi quencher, but had my reservations. He was coincidentally making one for another customer and provided me a sample from the leftover blended mix. It's one of my new favorites."

"UPDATE: This is an update to my review made two months prior. I apologize for the delay taken to update my review, in accordance with measures taken to resolve my complaint. After I posted my review on Tropical Smoothie business page and BBB, I received a voicemail and follow-up call from the manager personally. They expressed one of the staff present were new and still in training; I acknowledge and understand, as it pertains to the speed of service. Nevertheless, the manager stated I may receive a full refund, and a fresh smoothie made by them personally. I was very pleased with their response to my complaint, and explained I would update my review accordingly; however, I was unable to come in and obtain a newly made smoothie, due to unforeseen circumstances. They then went above and beyond and sent the attached letter and gift card to redeem at a later date. Please see the attached. I cannot express the level of customer service displayed and strongly encourage others who have left complaints, to return and update their reviews if an attempt to resolve their complaint, was addressed like mine. Thank you Tropical Smoothie. To Whom This May Concern: Good Afternoon, I recently visited the Tropical Smoothie Cafe in Carrollton, GA and the experience was less than a memorable one. I placed an order for a strawberry, banana smoothie and the consistency was thick and the flavor was bland. Despite how poor in quality my smoothie was, the speed of service was disappointing. This is by no means the current staffs fault, but management. There are a number of reviews that echo my sentiments of poor quality food and speed of service. This business is short staffed and has a ridiculous policy; because I was dissatisfied with my smoothie, I requested a refund and staff explained they are unable to do so, due to the manager not being present. This is problematic for prospective customers. Though the kind staff apologized for the inconvenience and attempted to resolve the issue. It still left me in disbelief they can keep your money despite the dissatisfaction you have been met by. Horrible business practice, and I’m going to share this experience with the better business bureau as well."

"False advertising, prices don't match. They would not honor menu prices listed. Food was okay. Addon Smoothie To Meal, 3.99 was charged 4.79 Smoky Grilled Cheese, 5.49 was charged 5.99 Avocado Grilled Cheese, 5.99 was charged 6.49"

"Went opening night for the soft launch. The food was very good and reasonably price. Smoothies were great. They have plenty of option for food. Sandwiches, wraps, bowls, salads. You can get a full meal and a smoothie for around 12 dollars. No cheaper than the other smoothie places, but a much better environment and good food!"