Krystal

"IDK why we decided to go to Krystal, I'm not a fan and I'm always disappointed with them. Anyone who isn't aware, Krystal is ALMOST identical to White Castle, at least as far as the food goes. I'm sure Krystal modeled itself after Whie Castle (WC started about 2 years before Krystal) The burgers are virtually identical in every way EXCEPT, Krystal uses mustard (no ketchup) whereas WC uses ketchup (no mustard) and IMO, that makes a huge difference ! When I go to Krystal (which may be never again) I tell them to use ketchup and no mustard. Ketchup for burgers Mustard for hot dogs !!"

"The lady behind the counter was new so I'm trying to be understanding, but with three customers in line and couldn't get a single order right, this shows a huge problem with both training and hiring. The food was made wrong and didn't seem fresh but it was okay. The dining room overall was okay level clean. But the employees are loud and obnoxious. A bad experience overall, and I brought my friend for the first time he wasn't impressed. Not a good showing of the brand."

"My Krystal sliders were the only thing that was decent! Fries looked and tasted like they've been sitting for a while. My daughter's hotdog was cold and she didn't even eat it. The woman that took our order was nice but took a while to even get our order. Their conversations were more important than customer service."

"I went in this morning for some hot wings, fries and drink, also ordered a #1 with NO onions! Get to the window, employee not very friendly, no hello, no anything, just looked at me said the price which was $26.00 and some change. I give her my card, she gives it back. Asked me to pull up. Brings bag out, hands it to me… AGAIN.. NOTHING. No have a good day, no thank you!!! Nothing! Open bag, my sandwiches ( with the NO ONION) is LOADED with onions, my fries are not in my bag and other fries were cold and old! I back up ( no one else in line) tell her I didn’t get my fries, brings them to the window, and they are cold and old! I’ve spent dang gone near $30 and I’m not satisfied with my food! Unacceptable! I’ll be going to Columbus from now on!"