Chipotle Mexican Grill

"First off, we come to collect our online pickup order and get in the car with it. The bag says our correct order name, but has the incorrect order in the bag. Then, after going back in the store and getting the correct order, we get home to eat it and I while I am eating my bowl, I find pieces of plastic in my food that basically cut my tongue trying to eat it. The plastic looked like black beans which I ordered in the bowl but was definitely not. Feels so disgusting."

"I've been a Chipotle customer for years!!! And the way they served my food tonight.. I'll probably stop going. I ordered an order of tacos and a chicken salad bowl. The serving sizes they put in the tacos were so small!! Like a tablespoon of chicken in each one. I said that can't be a serving size.. will you add more?! And some chick tells me it's gonna be extra! When they didn't even give me the serving I was charged for!! I was so shocked by that, that I didn't even realize the small amount of chicken they put in my bowl. I will be contacting the corporate office! I really think they were trying to conserve food until they closed so they wouldn't have to make more food. But wants me to pay the full price. I'm so sick of this economy!"

"Wherever you guys went to go pick up this new manager that just started two weeks ago. I believe his name is Arthur. I think you guys may have just upgraded to a whole new level the first manager that I meet that doesn’t have an attitude or rude His energy he’s respectful he actually greets and acknowledged and doesn’t look like he wants to bring the place down by being here. He’s actually working not just standing around. Like most manager, you can tell he’s part a the team no matter his title or job position. Soon as I came in, acknowledged me and assisted me as I was picking up This place might be changing ☺️☺️"

"The GM at this location is beyond unprofessional communication skills on a level of very immature & unprofessional!!! I’m not sure what the world has become but the ignorance of customer service DOES NOT exist.(Management) I was having a wonderful day I decided to go to this location on my lunch break. The staff was friendly when I arrived I even gave the lady a compliment who made my dish.Checkout was smooth… I returned to work as I was getting out of my new luxury vehicle the bag busted onto the floor. Remember I’m on my lunch break it’s a commute for myself. I now have to drive back to the location I have no lunch…The food is all over my clothes & shoes & seat work receipt & floor. When I arrived back I showed the lady at the register the pictures and asked to speak with a manager.I clearly stated that accidents happen. I brought the food that was left back the someone told me ok you can throw that away ??? We can remake. The manager came up she said that she wouldn’t be able to assist me because she has to cut up vegetables. But another manager would assist me. GM comes out looks @ the picture like ok no big deal. I clearly stated I do understand that accidents happen…I asked him can he please come to look at the huge mess since he truly could care less. He didn’t want to come or even talk to me. He came out to my vehicle an seen the food all over the floor of my vehicle he asked me what you want me to do? I’m not cleaning that up.!!! I responded sir of course I’m not asking you to clean this up. Never suggested anything as such. I wanted you to see how it made such a big mess & how I will have to get the driver mat & seat detailed.I asked him if he would be able to provide me with contact information of Corp number or next business associate. He stated no they aren’t going to reimburse you to clean that…. I don’t know what you did with that bag when you left???? Excuse me sir????? Are you really serious. So I have nothing better to do then to come up to Chipotle on my lunch break and claim that this happen. Maybe plastic I don’t know I’m just coming to grab lunch. He offered me a refund or remake? Never apologized I’m sorry that happen let me provide you with the 1-800 number let me give you something for your next visit. No …he gave me his tail too kiss ….but this is the GM??? Refuse to take any responsibility witch was totally unbelievable a wouldn’t make any customer comfortable happy or appreciated. He would have never reacted or spoke to any other professional woman customer in that manner..( perfect divest area) Gm told me @ the register there was a 1-800 number. I didn’t see the number anywhere… I asked the staff members she wasn’t aware of the number so she asked her GM did he have the number he totally ignored her. Then I asked him was he not going to give me the phone number and he ignored me & continue to stand there as his staff worked with his hands folded like he’s the gate keeper. Yea I I recorded his behavior. I hadn’t experienced any situation that a person can clearly see what happen and blame a treat the customer like that’s your problem. (In management scary) No I’m sorry I’m not anyone that’s looking for any handouts I work very hard like everyone else I just wanted to be treated fairly… Thanks great example for your team!!!!!Way to Go boss!!!!"

"There was a cashier that was so nasty and unruly to me because I asked to use the bathroom. This was the worst chipotle experience I’ve ever experienced at chipotle. This woman really show me what ghetto really is I felt so small in front of the other customers it was so embarrassing someone needs to do something about this individual. The outside of the restaurant was completely trash and nasty and she told me they are overworked underpaid. And the line is too long."