Wendy's

"To a large part, it's a burger place. I arrived just before 4p local time, and there was a customer sitting and eating, and two more customers waiting on food. One, a delivery driver, said they had been waiting more than 10 minutes for a Biggie Bag of a Spicy Sandwich and a cheeseburger. After prompting the staff, it took about 5 more minutes to get his food, which he said was cold. The other customer said they had been waiting for more than 30 minutes, and we're asking for a manager for a refund so they could order food somewhere else. The staff called for the manager, but he never came to the front. The customer reported their food was already cold before they received it. I stood by the register for about two minutes before a team member came to take my order. I waited approximately 7 minutes to receive my two burger combos. I was never greeted. I ordered a sweet tea to drink. The staff member who took my order seemed almost embarrassed they they did not have any fresh sweet tea, only the mass produced beverage out of the soda fountain, which I accepted. It seemed odd to me that the staff would seem embarrassed over this than the fact that multiple customers were waiting an exceedingly long time for basic foods. I was half inclined to walk away after hearing the custody ahead of me had already waited a half hour before getting cold food. In all, I counted nine staff for the six customers in the building. I never saw more than the working at any time, including the drive thru side. I have no idea what most of them were doing. They seemed receptive to the note that the bathroom needed attention, but I don't recall seeing anyone walk towards the bathroom before I left 10 minutes later. Generally, the rest of the store was clean, but I'm not inclined to seek out this store again if I have to wait more than 10 minutes for food between meal times. I could understand a wait if it was during a lunch rush, but not at 4p."

"Asked for food that wasn't cold. Was told to get the F out of her face. Her children, about 6 or 7YO was cleaning lobby tables. Emailed corporate, they Emailed me back and said someone would be in touch. Haven't heard anything since then. Very poor service all the way around!!"

"Line is wrapped around the building so I came in to get my order. This lady I guess that’s a manager is literally on her cell phone. I have been standing at the counter for literally 20 minutes and my order has still not been taken. This is absolutely ridiculous!!!!! And nothing is being done about it!! Nobody has acknowledged me to tell me wait a minute or ANYTHING! Why are they hiring people who don’t care about their customers!!!!! This is sad!!!! I was finally acknowledged and the lady said mam what are u getting? Are u serious???? If I’m standing at the counter I’m obviously ordering food!!!!!!"

"Came to get the free breakfast on Veteran's Day. There's a sign saying the dining room is open and that veterans can get specific breakfast meals with their ID. The door was locked and the drive through wasn't moving yet someone was inside. Will never come here or order online ever again. Myself and my boyfriend are very disappointed as we both are Veterans."

"Very clean and organized when I visited during lunchtime. The service was great and everyone was attentive when I walked in. There were about two other customers dining in. The food was really good and hot just how I like it. I would definitely go back for a quick bite if I'm in the area."