Firehouse Subs Shops at Battlefield Parkway

"My husband was just there. Ordered a large Hook and Ladder, with 2 large combos. They rang up sandwich as medium. Did not realize til I got home. Won’t be going back. If they can get a simple order right. What’s the use in going there. This company lost any future business from me."

"Walked in around 6PM, noticed people waiting, a lot of people, hmmmm. Ok. Shoulda taken a queue from that! Ordered quick enough, single sandwich to go, then waited... and waited... and u guessed it, waited... 15 min l8r the first customer that I noticed got their meager bag of food, ok now we hoppin! Or not. Another 10 min another customer got theirs. I notice I'm still maybe 5th in line to receive mine... oh boy... I gotta be somewhere in 30 min! Then DoorDash arrives, their order took precedent... then next customer... then UberEats... and in the meantime, several new customers have made their orders! I shoulda told them b4 they paid but was thinking it might get better. I finally got my meal 50 min after I ordered. I waited almost an hour for a typical hook&ladder sandwich. They had 3 people but it appeared only ONE was doing all the cooking. I felt sorry for him, he was doing everything, taking orders, cooking, packing. 2 others were mostly "looking busy", but not doing much. I didn't have time to eat my sandwich but saved it for later. Bad bad experience at this Firehouse Subs."

"Absolutely one of the best places to eat! The manager and staff are always polite and quick."

"The friendliest staff that you could ever ask for, always smiling and courteous!!! Always makes my day better just by eating lunch. Sorry that I can't give more stars because you guys are worth way more than 5!!!"

"The staff here is excellent. I eat here often. Phenicia, the manager is always busy and has everything in order. Danielle was the cashier today but also does everything. I will say I do not know any of this staff except here at Firehouse. Best tea in town."