Moe's Southwest Grill

"I don't fault the workers there, but I ended up with a lukewarm burrito. That seems to be a Moe's issue. The ingredients don't appear to be piping hot to begin with. I went there for the vegan options, and it was a good burrito."

"I have no real remarks on service or atmosphere since I've only been here once. Instead I'll talk about the food. I'd rather spend 5 extra dollars and drive 5 minutes up the road to go to Chipotle on my lunch. Pros over going to Moe's instead of chipotle: Free chips and salsa Cons: Food quality tastes like if Chipotle was also Taco Bell Food looked like it came off a floor of taco bell In conclusion, if you aren't on a $10 budget and instead can spend about $15, GO TO CHIPOTLE"

"This is about cleanliness & customer service not the food or atmosphere. There was trash all over the place and I was concerned if managers are ever present as I entered, but assumed they’d been busy and hadn’t had time to sweep or wipe tables. After the way I was treated, I highly doubt they are ever supervised. I placed an online order and went in well past the pickup time to make sure they had enough time to prepare it. Upon entering and going to p/u area, an employee brushed pass me and I asked her was I at the correct spot for online orders. She says “yes, but I’m going to prepare the salsa, I’ll be back” didn’t even look at the shelf to see if she could hand it to me or ask my name. So I stood there until someone else was available. The nice young man finished someone’s order and asked if I needed something. He looks for my order and asks the others and it’s not made. He wanted to accommodate me so he begin to make it. I realized he had the SAME GLOVES on that he’d accepted money and pressed buttons on the cash register and had been checking his phone with. My burrito broke right when I was about to ask for him to change his gloves. When I saw that they were going to remake it he still wasn’t changing gloves so I asked him to. He says “you want me to remake the whole thing?” Like it irritated him. I explained all that he’d touched and that the gloves should be changed frequently. The entire time I am kind and telling them to take their time. He can’t roll it so another person does. She threw it in the bag w chips and shoved it at me. I told her that I had more items and asked if she could check my ticket because I wasn’t sure if I’d gotten a cookie and paid already. Turns out I’d ordered guac, queso and a cookie and she just wanted me to leave with the burrito. She asks a man behind calling him sir, if he’d been helped while barely helping me and rolling her eyes. She shoves my order and walks away. The entire time there was never a “sorry for the wait or inconvenience” a “have a nice night” “we apologize” etc. I wouldn’t have cared about ONE of these things but all of it combined had me feeling very let down by them and I hated that I was the one being friendly to keep THEM from getting frustrated. I called back for a manager and the girl that rang me up answered and begin her response with “First of all…” like she wanted to argue. She even said “im sure he apologized for the gloves” when I said no he didn’t, she hung up on me. I will still reach out to a manager because no should have to walk on eggshells when they are a paying customer."

"Nasty. Ordered the Stack and half of it was covered in black, ashy residue from the grill press. Tables, floor and salsa bar were filthy. Got a burrito for replacement and it was meh. Save your money and go to Taco Bell if you want this kind of fast food. I wish we’d read the previous, recent reviews first. ☹️"

"Managers of Moe's, I respectfully suggest visiting your franchise to address some disorganization. The cleanliness of the establishment is quite concerning. During my recent visit, I ordered a to-go meal consisting of chicken, rice, and sour cream. To my dismay, my order contained jalapeños and even hair. This experience has left me greatly disappointed as I had begun to enjoy the food at Moe's. It may be necessary to hire individuals who exhibit greater professionalism, as some employees have expressed dissatisfaction with their work and openly display a lack of care when handling food. I kindly request that the CEO take necessary measures to rectify these issues."