MedExpress Urgent Care 4812 MacCorkle Avenue Southwest, Charleston, WV 25309

"The Doctor was very nice and great with my granddaughter. He took his time and explained how to treat her and we were able to get treatment and her medications were sent to her pharmacy in a timely manner"

"Booked an appointment online. There was no waiting. The staff was friendly. The physicians assistant was well versed on my issue They promptly phoned in my prescription and it was ready by the time I got home."

"Check in was wonderful. I was treated wonderful by nurse and dr. My problem came at checkout. I had a foot injury and was asked to have a seat. I sat down and thought I heard my last name. Walked back to the desk and was told to have a seat again. At that point I left. Called and left message for office manager and never heard back."

"Staff and facility were excellent - the only issue I had was scheduling. I went in person one evening and was told they were all booked up, and to schedule an appointment for the following day. So I did that. I showed up at my appointment thinking I'd get in and out quickly (all I needed was an X-ray) but still waited 2 hours. Please don't offer appointments if you are unable to follow through."

"I have used this location several times throughout the years. Before I begin, let me preface by saying I am not one to go to a place of business right before they close. The hours located on their website (and the building itself) read 8am-8pm. I arrived at 7:30pm. I know they’re exhausted and ready to get out of there. It’s also not a place I love to be visiting. I, too, have worked all day. I also had to make arrangements for my children so I could attempt to see a Dr. I saw a couple walk in as I parked and came right back to their vehicle I didn’t think much of it as I hurried inside. I stood in the lobby for a few minutes, in front of empty seats at multiple windows before I was acknowledged by a staff member. I questioned if it was “too late” (7:33 by this point) to be seen. I was told Unfortunately, it was and that they had stopped taking patients. I didn’t asked any further questions. I thanked the lady and left quietly. Obviously upset and without receiving treatment. I watched them turn another person away as I was leaving the parking lot. If your hours are 8-8, why not provide a disclaimer that you stop taking patients at a certain time? I fully understand having a cut off time and I arrived later than what I’d have liked as well. It doesn’t make much sense to have a 730 pm option for an in person appointment on their website either if you are turning patients away in that same time frame."