Aspen Dental - Conyers, GA

"Some of the staff are amazing so I'm giving 2 instead of one star. The major issue I've had is that their communication regarding treatment and anything over the phone is absolutely horrible. For something they say will take no more than an hour will take them days. Sometimes they never call back and the only way you get information is if you call again and again, leaving multiple messages, even then they'll tell you it'll take even longer. I asked for a simple doctor's note once and it took 3 days and only after I called again. Called to schedule an appointment that they said would take only an hour to get back to me, called them 3 hours before close and heard nothing back, not even that it might take longer. Now I will need to wait over the weekend for a broken tooth they knew about and had on my treatment plan. Not feeling they actually care about their patients. Sad because my initial visit went very well, given my history with dentist phobia. I'll be giving them til Monday morning. After that I'll be going elsewhere, moving forward."

"My visit was awful. When I called to make the appointment I told them that I needed a cleaning and I wanted teeth whitening. I was told “no problem lets get you scheduled.” When I got to the office I checked in, waited about 20min before called to the back. We proceeded to do X-rays , from there went to the room where I was examined by the dental hygienist, and doctor. I waited about an hour and a half just for the office manager to come and get me to go over billing and to schedule me for cleaning and whitening. I told her I was under the impression that I was getting those things done today, and explained to her that I took off work for the appointment because I was told that the whitening process will take some time. By this time, I had been at the office for two hours. There was no explanation why the service would not be provided today, I was only asked who told me that. I told her whom ever scheduled the appointment, She proceeded to try to reschedule me for cleaning and whitening and at this moment I walk out. I will not recommend aspen dental to anyone."

"From start to finish it was excellent. The staff was courteous, professional and personable. I was seen at my appointment time and I loved how the hygienist and the dentist explained my issue and the treatment. It was an awesome first visit."

"So far I have had two visits and I can say the atmosphere of the facility and staff are wonderful. Each staff member made me feel welcomed and valued. The hygienist does an amazing job making sure you feel refreshed and informed."