Sunbrook Academy 9626 Hickory Flat Highway, Woodstock, GA 30188

"I would strongly discourage anyone from sending their child to Sunbrook Academy. I apologize for the long review but want other parents to be warned and understand our experience so that they can make an informed decision about where they send their children. While our son only attended the school for a total of 8 hours, it has been nothing but less than favorable interactions from the initial drop off. When my husband and I arrived to drop our son off, the assistant director was on what sounded like a personal telephone call discussing another parent complaining about her. After waiting there for 5 minutes, she got off the phone, and did not know who we were or why we were there. We explained it was our son's first day and we were there to drop off. She walked us to our son's classroom where we met his teacher. Walking into the room, there was a single teacher getting bottles ready while 5 infants sat on the other side of the gate area, several of which were whining/crying. Most of the lights were off and the room is crowded and dark. The teacher said hello to me and my husband and asked me about our son’s feeding/sleeping routine. We asked if we could help set him up in the room, which they allowed. At no point during this interaction did anyone say hello or welcome our son. We ultimately left him in the room playing with toys while the teacher continued to get the other children their food. Not once did we see her, or anyone, acknowledge our son before leaving. It was so discomforting that both my husband and I considered walking back into the room and taking our son home right then. I reported this to the director that morning around 10:00am. She apologized for the experience, explained it was an off morning and that she would talk with the assistant director as well as the teacher. When we picked up our son at 11:30am, he was exhausted, and had clearly been crying a lot. Upon our son’s return to school, the second drop off was better. The following week, our son attended his third and final day at school. When I returned to pick up my son, the school director, Michelle, was also in the room and the teacher was holding my son sleeping. They informed me that my son had hurt himself while crawling, resulting in a bloody lip and scratched nose. On my car ride home, I called the school and asked to speak with Michelle director about what had occurred so that I could understand better. Beth, the assistant director, explained that Michelle was on a tour so I asked that she give me a call back after the tour. After two days and five telephone calls/voicemails, I finally was able to get in touch with the school director. At no point did anyone return my phone call or call to see why my son was absent after an incident at the school. The incident itself was not an issue, as I know babies will get hurt as they learn to crawl and walk but it was how the school handled things following the incident that was the problem. Sunbrook Academy advertises itself as a safe and nurturing place for your baby to receive loving care and learning experiences. The Infant Care Program is committed to making the first transition away from home natural and easy for both child and parent. Our experience was anything but that. After several weeks of back and forth with the regional director or Cadence, I was finally able to review the video of the incident involving my son. It was as described but the whole ordeal left me very disappointed in the school and how they care for children. I unfortunately have heard more horror stories about this school over the last few weeks and had I known any of this prior to enrolling our son, I would never have let him attend this school."

"This is based on my son experience early last year. We moved from another state and enrolled my son in the toddler class based on the good review and they cook the food on site. From the first day my son always crying and don’t want to go, even after 2 months attending the daycare. There is no permanent lead teacher to the class, always changing, it hard for me to communicate to the teacher because I didn’t have a clue who to lead teacher for my son class. I also feel if the teacher don’t want to do anything, they let the kids watch ipad. After almost 3 months, I moved my son to another daycare."

"I cannot say enough good things about Sunbrook Academy in Woodstock. I am a first time mom with an almost 6 month old and she has been going there since she was 3 months old. The director, Ms. Michelle did such an amazing job making sure that I was comfortable leaving my baby and checked in with me often. The infant teachers, Ms. Tyqasia and Ms. Chantel are second to none! They love my baby girl like she is their own and I feel that every single day when I drop her off. They also have an app that they update throughout the day, which takes the edge off a little bit when you're a working mom and cannot be with your child. They make you feel like family, and that is irreplaceable! Our family absolutely loves Sunbrook!"

"It’s hard for any parent to give your baby over to a stranger, but the staff at Sunbrook give me peace of mind knowing my kid is well taken care of. When we were touring daycares, Sunbrook was the cleanest, most organized and friendliest of all the ones we looked at. I love getting multiple updates throughout the day with pictures as well."

"Sunbrook is absolutely fantastic! We recently enrolled our son (7 months) and he loves it. The staff is always happy and energetic, and you can tell they have a genuine love for children. It warms my heart knowing my baby is with such kind people during the day."