INFINITI of South Atlanta Service Department

"Initially I was frustrated with delayed response I was getting from my repair contact, but then Chris was able to turn it around. He was so patient and efficient despite being the only one on duty at the time. He was thorough and made the experience end on a much better note."

"I was dealt with professionally from beginning to end. Expectations were put in place and my car was ready sooner than I thought. I even got a free shuttle ride back to my house while the work was done. All in all top notch service."

"Sorry you didn't qualify for any business qualifications other than 'zero' rating. First in May of 2023 you changed me over $1'600.00 and your service manager was also requesting over $1,400.00 for services today for services that does not make any economic sense. This is all because in May of 2023 l was told the first time that in order to continue to receive the free oil change warranty that was granted to us when we purchased the SUV in 2017 which was referred to them as "Life Time Free Oil Change". We were then denied the free oil change first time May of 2023 and again today 02/03/2024. This is absolutely unprofessional when it comes to providing services to customers. Maybe you need to take a moment and reviewed the total method of your organizational system of providing customer services. Great customer service without doubt provides lucrative sales incentives that can always leads to employees bonuses and good financial statements that can bring in more investors. I gave you bad ratings due to your insensitive uncompromising bad customer services. You can't loose a million because of one hundred. Need to reexamine your customer service behavior; always remember no good business without customers. Think about it. Thanks! Rufus Ogbemudia"

"Update: The level of customer care at this place has significantly declined. When a customer brings their car to the dealership, it reflects that they value the maintenance of the equipment they purchased. While a car can be taken to any other shop for repairs, the current customer service lacks concern for the car. The service representative discover issues with the car but fail to inform the customers. There is also a lack of effort in providing money-saving options such as coupons that are listed on their website. The personal touch that this service department used to have is missing. I was extremely disappointed with my last visit, and I am considering traveling to a different Infiniti dealership in the future for my vehicle servicing needs."

"This was the 1st time i used this location for service of my vehicle. The service attendant was not friendly at all. Kept my car a few days for repair. The service Department called and said my car was ready for pick up. When i arrived to pick up my car, the issue was still not resolved. So, I was informed they would keep my car over the weekend. So, I was without my vehicle a week for minor repairs. I will not return to this location again."