Pep Boys,

5000 Georgia 138, Union City, GA 30291

"My alternator decided to go out as we were passing through the area. I had it towed to the nearest shop which happened to be Pep Boys. It was nearly 4pm and I really needed to get home to Birmingham that night. Assistant Manager Tiffany and mechanic, Victor, stayed late to get me and my mom back on the road. They were so nice and accommodating. I would highly recommend them."

"Yesterday, I booked a 6:00p appointment online to have my brakes checked. I come in today at about 5:45p, greet the guy at the desk, and let him know I’m here for a 6:00p appointment for my brakes. Verbatim… he says “why would you have a 6:00p appointment for a service that takes an hour and a half when we close at 7p?” Confused, I asked if I would still be serviced and he told me no, because the guy who does brakes leaves at 5. He suggests I may have the wrong location but we confirmed this was the correct location after showing him my confirmation email. I asked him if they are notified on scheduled appointments ahead of time. He said that every morning, they receive a list of appointments for the day. So my question is, if you see a 6:00p brake service appointment scheduled, but you know you can’t service brakes past 5 because that’s when the one guy who does brakes leaves, why couldn’t I get a courtesy call informing me of this and to help me reschedule? So now, not only did I waste time and gas coming over here, but I’ll also have to live another day of busted brakes lol. Please adjust the reservation times on your website to reflect your actual availability."

"STAY AWAY FROM THIS LOCATION I REPEAT STAY AWAY!!! If you need your car checked on they will only make things worse matters, I took my vehicle to get seen and left with my whole engine falling out while driving with my children in the car and nobody tried to resolve the issue they wanted to charge me for their repair mess up and towing fees. I would never think of a major company to do things like that. Because of their wrong doing’s now I’m without a vehicle."