Prisma Health Internal Medicine–Cross Creek 50 Cross Park Court, Greenville, SC 29605

"I can't say I'm happy with how they communicate or do business. I had an appointment booked over a year in advance and they cancelled it without even checking with me first. They said they called and left a voicemail but in my book it's not rescheduled until you talk to the patient who has taken time off of work a year in advance to make the appointment. 2 stars because the doctor is great but the office procedures are just terrible."

"Dr. Todd Albala was great, but since he left this practice, it has rapidly declined in every way. They refuse to speak with pharmacists or fully utilize MyChart, but are very difficult to interface with for refills. I've been trying for over a week to get an important prescription refilled (talked to them directly on the phone twice and was blown off by an answering service today), and the reception was unprofessional and ineffective. The office always feels dark and grimy, and the office staff are often rude. It's time for them to turn off the lights and lock the doors."

"Went to PC in March 2022 and received immunizations. It was recommended that both my spouse and I get these shots. Not once were we told this was going to cost us. They never checked with our insurance to verify we were covered. Well, we were billed hundreds of dollars. Called the office, and was told they would handle this. Meanwhile in good faith I have been paying monthly on both accounts what I could afford. Well, today I see they sent this off to collections. This place lacks communication, customer service and administration skills. A total failure. I guess I have to start filing my complaints."

"Dr Todd was my doctor at this practice (he was awesome) but since he left I called to see if I could get an appointment with another doctor for my regular check-up. I was told by the receptionist that i had been dismissed from the practice (whatever that means) and she could not schedule me an appointment. I asked if I could register as a new patient but was told no and was not given any explanation as to why. I guess I will have to go somewhere else as apparently they don't want to see me at this practice."

"The Receptionists are extremely unhelpful. After three phone calls, and one visit in person, paperwork which had been faxed to my doctor four business days earlier was finally returned to its destination with inaccurate information. My two prescriptions were called in to the incorrect pharmacy even after I had called to give updated information. You can not leave messages on an answering machine for the doctor's nurse, or after hours, for a non emergency call. If you ever need anything outside of an appointment, you will just be spinning your wheels due to the understaffed, or disorganized office staff. Whatever the cause for the problem, a solution definitely needs to be found."