Buckle

"I have loved shopping at buckle for many years, however this is the worst location I have ever stepped foot in. The customer service is non-existent, the store is a trainwreck but my issue like many of the reviews I'm reading involves trying to have a return processed. Not even a return but an online exchange the store refused to do and told me I would have to do it online that they would not be doing it in the store. Frankly the management in this location should be embarrassed and corporate should really look into retraining this entire location or restaffing it."

"I've been to the Greenville location twice to return jeans I've purchased online and both cashiers that helped me gave my problems with me online return. The first time the cashier questioned if I removed my tag because the jeans did not have the original tag. These were shipped to me so I can not prevent what tag was on the jeans. Then I went today with one single item to return from an online order and just because it wasAfter pay the cashier gave me issues again. Especially because I didn't have the app to get my form of payment credit back to me and I would not accept an gift card because I was still in the return window. She proceeded to contact guest services and they credited me my money back which is the same thing she could have done. To end this, she told me that in order to receive my refund that I just needed to return them online. I did not feel welcomed at either point in the store."

"We were in to process a refund because a shirt purchased for Christmas did not fit. The cashier was very professional but the manager was very rude and questioning all refunds. I think your manager needs to know that refunds happen after Christmas and she should not make people feel like thieves."

"I purchased a Hoodie on Black Friday, then went back the next day to return it because I got the wrong size. They didn't refund the first purchase, but they did charge me for the exchange. I ended up paying for both Hoodies. They refused to refund for either purchase, stating that I was lying about the purchase and exchange. I told them I had both the store receipt and credit card statement. Customer service is very bad. They have children in charge, that know absolutely nothing about store policies."

"This is one of my favorite places in Greenville! I always get excellent service here. They can help pick clothes and accessories that suit your style. After just a visit or 2 they'll let you know when new things come in that you might like. Kelli is very helpful! These are some pics of boots she recommended."