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DoubleTree by Hilton Charleston Mount Pleasant
1330 Stuart Engals Boulevard, Mount Pleasant, South Carolina 29464
About the DoubleTree by Hilton Charleston Mount Pleasant
DoubleTree by Hilton Charleston Mount Pleasant is a luxurious lodging option located at 1330 Stuart Engals Boulevard in the scenic town of Mount Pleasant, South Carolina. This upscale hotel offers modern amenities, comfortable accommodations, and exceptional service to ensure a memorable stay for guests. Conveniently situated near Charleston's historic district and beautiful beaches, DoubleTree by Hilton Charleston Mount Pleasant is the perfect choice for both business and leisure travelers looking to experience the charm of the Lowcountry. With its prime location, elegant decor, and top-notch facilities, this institution provides a truly unforgettable hospitality experience.
Photos of DoubleTree by Hilton Charleston Mount Pleasant
1330 Stuart Engals Blvd, Mt Pleasant, SC 29464, United States
Reviews of DoubleTree by Hilton Charleston Mount Pleasant
"Very clean and modern facility! Loved my bed AC worked great I was actually cold lol Water in shower was hot Everything worked fine!"
"This was our second stay here in a couple of months. Our first stay was so lovely we chose it for our return. The rooms are large and comfy, the personnel are all friendly and helpful, and the cozy bar is welcoming and well stocked. The location is very safe and is perfect for exploring the restaurants in Mount Pleasant and it’s a short, easy drive in to historic Charleston. Parking is plentiful and free. No doubt we will be back."
"I just want to thank the staff here at Double Tree Mt Pleasant Charleston SC. I was locked out of my car and had to wait for a locksmith to arrive. During my wait the most friendliest staff member at the front desk made my wait comfortable and she was amazing! Also their maintenance personnel was kind enough to try and help get into my car before calling a locksmith he came out to check on me when they arrived. It made what would have been a pain, into an enjoyable two hours, definitely went above and beyond and out of the scope of their positions to turn my day around. Thank you all soooo. . much!!! A 10 star wouldn't be enough!"
"Front desk woman that checked me out kept trying to add ectra charges. Thankfully, I totaled out before I left. She still charged me for a snack that I had not gotten. She also gave me a hard time about using my $15 Honors credit. She said that I did not get the credit on the day that I checked out. That's never happened before. I always eat at the hotel the day of my check out and flight. I always eat at the hotel because the $15 covers it. Well, I had to pay this time because she claimed that I did not get the credit on the day that I checked out."
"I am deeply upset by the mistreatment I experienced from the manager at the hotel. As a cancer patient suffering from radiation-induced dementia, I had planned this trip as a celebration, a brief escape from my illness. However, due to a mistake, I made a reservation for the wrong evening. When I called the manager to explain the situation and request a refund, he was incredibly rude and unhelpful. Despite my genuine need for the $146 and the fact that the stay never happened, the manager adamantly refused to refund my money. Instead, he coldly insisted on transferring the reservation to another night, ignoring the fact I decided to not continue with the trip as the area is to experience bad weather in the coming days. When I inquired if this policy was set by Hilton or his personal decision, he evaded the question and callously stated that he could only offer the reservation transfer, not a refund. I even mentioned that guest services was willing to refund the charge, to which he callously retorted, "yeah, well, guest services doesn't pay our bills." This heartless response is a clear indication of the lack of empathy and understanding exhibited by the hotel management. It is deeply disheartening to see such disregard for the well-being of a guest, especially one who is battling a serious illness like cancer. This incident has shattered my faith in Hilton's commitment to its guests' well-being and comfort. I have been a loyal Hilton Honors member for years, but this experience has left me utterly disillusioned. I have decided to cancel my membership and vow never to stay at a Hilton hotel again. It is appalling to think that a company of Hilton's stature would treat a suffering guest with such callousness and indifference. This incident not only reflects poorly on the specific hotel and its manager but also tarnishes the reputation of the entire Hilton brand."
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