Aiken Flooring

"Donna was so patient and accommodating. She ordered numerous samples, always with a smile, as I hunted for the perfect carpet. Was very happy with the service I received."

"My new floors are gorgeous!! Donna was so helpful and knowledgeable and the installers were amazing. They even started 2 days early. I was doing this from Virginia and Donna made it so easy. I highly recommend them!!"

"From quote to finised job, all done on time as presented. Workers and material arrived on time. Intallers worked like a well oiled machine from installion to finishig. Professional grade work at a reasonsble price."

"We got vinyl flooring for the bonus room and replaced the carpet on the stairs with engineered wood. Vinyl floor job OK. Job on the stairs not professional looking - DIY quality at best. Installer wasn't careful with details and rushed to finish, lowering the quality of the installation and leaving visible flaws. Disappointed. 11/19/2021 My previous post infuriated Donna (I didn’t talk to her before posting). However, she came to our house and verify that my complaints were justified. She said that Aiken Floors would fix it. After several visits to the store and phone calls, finally last week Donna said that Aiken Floors will not fix the issues with the stairs job and that she would live with the bad review. We’ll live with a stairs job not well done. I made several mistakes in this process: - Expecting that the job would be done by a professional installer - It didn’t happen. - Paying in full right after the work was reported as completed - not allowing myself time to fully evaluate the quality of the job done and noticing the obvious defects that I saw later. End result: disappointment on the job done and the lack of professionalism"

"We used Aiken Flooring to replace our carpet. Donna and Dallas were both very knowledgeable and helpful. There was an equipment problem the day of the install. Donna was great about keeping us informed about the solution. They worked through the problem and successfully completed the project. The installers, James and his assistant were extremely hard working, courteous and professional. We would certainly use Aiken Flooring again. Thanks for a job well done."