United States Postal Service

"Went in looking for my package that was marked delivered,told the desk lady sometimes i get another ladies packages so i thought maybe it was under hers somehow, that was met with i have a good deliverer and my comment shrugged off. Ive seen packages thrown at our apt doors multiple times and ive had packages marked as delivered and delievered days or weeks later, EVERYONE knows this is common. My package is a big package she confirmed they had a big package back there told me her manager or whoever could track where it was delivered so i gave the info and tracking again and got a call from said manager who then told me hes never heard of that and doesnt know who gave me thag information because its a internation tracking. Went back insixe for a explanation and had no explanation that made sense vs what she had just said to me not even 2 mins ago. I bet anything that IS in the back cuz they dont wanna deliever it because i live on the second floor. So i have no idea why they told me they could give the gps cordinates of where my package was then turn around and say theyve never heard of that."

"Park was on the streets or the side of the building. There was only one staff on the counter and she was great. She was super friendly and very helpful. We went into change address and get a PO Box and made it so easy."

"Tomorrow I will make my last visit to the post office on Main Street in Brockport, and I am looking forward to never having to do business there again. My main complaint revolves around accessibility--I use a walker and cannot climb/descend steps. There is a ramp in front of the building but time and time again the push button door at the top of the ramp was not unlocked and I had to bang (repeatedly) on the door in order to grab someone's attention and have them open the door for me. After several such instances, I filed a complaint with the USPS online and, for a while, the door was always in working order. Then, a few weeks ago, history repeated itself. The employee who eventually opened the door gave me a dirty look, did not apologize, and hurried into the back room. I asked the counter clerk why the door wasn't working; her response: staff had forgotten to unlock the door because "not too many people like you" come to the post office (!). Also, perhaps as a COVID measure, there are huge table separating customers from the actual counter, which makes it difficult for people of average height (and thus arm span) to reach the payment machine. And although once in a while I have encountered a pleasant clerk, for the most part the clerks I dealt with bordered on surliness. I have lived in many cities/states and thus have done business in many post offices. Apart from the horrors on offer in Brooklyn nearly 20 years ago, the Brockport post office ranks lowest on my list. Joke's on me: My last visit to the Brockport post office was NOT today...'cause the credit/debit machines were not working (apparently nation-wide but try finding any info online). If I were a true paranoid, I'd say this major inconvenience was payback for my initial negative posting, but that nuts I am not. Good news: the push button door was unlocked and the clerk was truly apologetic re the inconvenience. Hope my last, last visit goes well! Time to Eat Crow: Made a really stupid mistake on my change of address card...and Supervisor Shane went way out of his way to correct my idiocy (shout out to my former carrier, Dave, too). Their professionalism (and kindness) was great--but still doesn't erase the problems I had with accessibility and other employees' attitudes. Bottom line, though: Thank You, Shane!"

"Just like a lot of things in Brockport it has not changed inside since it was built. The old post office boxes, the vestibule the windows to see a clerk and high ceilings. Mailed a package and was quick. Parking could be an issue (curbside) but there is a side street near by. It has been renamed by an act of Congress in memory of a fallen soldier, Staff Sergeant Nicholas J. Reid in 2014. (unknown branch)."

"My main mail carrier is great, timely and accurate. BUT. Any time he is not in for the day, mail either doesn't show up at all or I get bent, ripped and incorrectly addressed items. Some weeks I get circulars every day, some weeks I get absolutely nothing for 7-10 days. I've gotten two helpful ladies at the counter here, but the younger staff are rude and aren't worth talking to. I asked about a package that missed morning dispatch and was definitely at the office, the woman on the phone told me I could stop in later and they'd find it. When I actually went there the woman at the counter scoffed at me and said "we don't sort anything til the next day" and walked away from me. It's asinine that we have to rely on a service that can't get out of its own way and has absolutely zero oversight."