Flo Dispensary 990 Bloomingdale Road, Basom, NY 14013

"I have been a customer for well over a year. In the Spring, I signed up for their rewards program. Each time I make a purchase, I always let them know that I am a rewards member, but apparently they don't bother to add my purchases to my rewards account. I came in last week thinking that I should have at least $20 in rewards, as I average about $100 per month in purchases. However, after the woman at the counter looked up my account, I had no rewards. I was so disappointed, I am on SSI and have very little income, and use cannabis products for controlling my MS symptoms, chronic pain, PTSD and depression. I am a medical cannabis patient, and some of Flo's competitors offer a discount, but the rewards program seemed like it would be just as good. Seeing as they don't honor their own rewards program, maybe I will start shopping elsewhere. The online menu is never up to date either, and quite often they no longer carry the products that I prefer. They never even bothered to follow up with me on the rewards issue, so it seems like they don't truly care about their customers."

"I've always gone here for the disposables and I had a faulty Torch that was leaking like crazy. I was scared it was going to be hassle to swap but the girl who answered my call was nice about it and even so when I came in to swap it there was no issues what so ever. Thank you guys for being so awesome to work with"

"First time there and will be last,they sold me 3 carts that where expired in January, it’s may 26th.flower was even higher priced then the others I have tried."

"Visited FLO dispensary recently which had a variety of good products. It was more like the dispensaries in MA with a security guard asking for ID and a specific door in, then out. The only negative was the workers installing a drive through window made such a racket I could barely hear the bud tender. Friendly staff and good prices, so I will definitely go back."