Ace Swim & Leisure

"Spoke with Rob about a defect with my spa that was allowing mice to enter my shell and chew on everything. Very rude right from the start. (Answering the phone) ended up telling me I bought a poor quality tub and there was nothing he could do. Bought a tub a dozen years ago from the same store. Service was great, people were awesome. He told me the spas they sold back then were were better quality. Really ! Not sure what happened since but I do not recommend shopping there as I will not in the future."

"I purchased a jacuzzi hot tub late last year and had a great experience with our sales associate, Don. He not only made the process seamless and easy but has continued to be available and helpful whenever there has been questions. I would highly recommend them if you are in the market!"

"Service and support for our Jacuzzi have been phenomenal with Ace. For the two issues that we've had, service has been prompt and excellent. With our latest thermostat problem, I left a message asking to schedule a service call. Later that day I got a return call from Mike, who said he had been in the area so he just stopped by and had already fixed the problem. No down time, and didn't have to drain it!"

"When we arrived we asked if they did FREE pool water sampling. The guy at the front kindly said yes and pointed us in the direction to where to go. We walked back there and our first impression of the employee was not the greatest, the employee seemed very spacey and didn’t know much about what he was talking about, or care to listen to what we were saying. He took forever to respond to us. After we got our reading back he told us what was wrong with the pool and said other words that we weren’t sure if that was a product they sold or what. He wasn’t making much sense. We finally said thank you and was about to leave but we figured it would be nice to ask if we owe any money for the FREE water testing. The employee responded with “well you HAVE to buy our products if you don’t I won’t ever do a water test again for you”. We felt threatened. I responded with “what if we already have the products at home so we don’t need the products” and he responded again with “I will never do a testing again for this household.” Feeling extremely threatened and uncomfortable we bought a small bag of a product and processed to the front of the store. The employee followed us from the back of the store up to the front. Overall we are unsure if we will return to this establishment after being threatened to buy products we didn’t need because we already owned and even asking if we could just pay for the water test itself and the employee responded with no."