Maiden Lane Medical Midtown Manhattan, New York 10017

"Great care from Dr. Kaufman! The other staff were also courteous and helpful. The check-in process is easy because you can do it beforehand on your phone."

"My experience has always been great with Maiden Lane services, I have been going here for 8 years. They have great services starting with the front desk and medical assistant, Doctor Rachel is amazing, I highly recommend Her. She is very professional, knowledgeable, and caring."

"The check in process was quick and easy since I filled in my paperwork online. It was odd carrying the bottle for a sample up to another level but small detail. The 2 FL was a bit older looking and mostly clean but felt very dated and basic. But I love my doctor, Dr. Villanueva and will follow her to any practice."

"WORST experience ever. I never write reviews, good or bad, but there were so many things that went wrong with this office that I had to write this (this review applies to Maiden Lane Medical in general, not just this location). I went for an annual exam, and then was scheduled for two different ultrasound appointments. 1. Nurse couldn't draw my blood. During my annual exam at the Bay Ridge location, the nurse could not draw my blood. She tried both arm and couldn't find the vein after which she just said 'sorry, come back next time'. I have regular 'easy' veins, no one ever had issues before. I had to go to another location for the blood test. 2. Just because the doctor found something during my breast exam, they considered this an annual AND regular office visit and charged extra. Although this was a regular annual exam (which always includes breast exam), the office charged me and my insurance as an annual exam visit AND as a regular visit (charging me a co-pay). After multiple phone conversations with the office and with billing (including one rude person from billing) I learned that because the doctor found something during the breast exam (I had a slight complaint so told the doctor about this), and sent me to ultrasound (literally, nothing else was done or discussed) this is now considered a regular doctor visit because an issue was addresses, and so this needs to be charged as such ON TOP of the annual exam visit. I was shocked! I never saw this happen elsewhere. But apparently, this is their policy so not much I could do... 3. I was charged for pap smear. Again, I never had to worry about additional bills during a regular annual exam. They say my insurance did not cover it but I never had problems with the insurance, and insurance tells me the office did not charge them as part of annual exam but a regular lab test, this is why it was not covered by insurance. I called back and tried to explain - no luck as the office said they charged as part of annual (the fact is that I never had to pay for pap smear so I'm going to believe my insurance). 4. Super unprofessional with ultrasound scheduling. This was the midtown location. I scheduled the breast ultrasound and had to wait for a month for my appointment (obviously, waiting for it very anxiously). I called them every other day to see if anything opened sooner but there was nothing. Finally, the day comes so I can do this and stop worrying... A couple of hours prior to my appointment they cancel it. When I call to see why it was canceled, they said that the technician did not come to work. That's it! She just didn't come and no one tried to do something about this or at least reschedule my appointment. I would have to wait for another 2 weeks to get scheduled. I never went - scheduled it with another provider. 5. It's their office policy to have a credit card on file for each patient. They say it's for no-show fees, but what they do is just charge your card for co-pays without sending you any bills or any notice, or even a receipt after they charged you. This is the first time I'm asked to leave a card on file at a medical office. Obviously, I am never going back. I am surprised this office has such good reviews. The reviews are the reason I went there. Well, this is also my first bad review... Stay healthy!"

"Both staff, med techs and Dr Kaufman were all very professional and friendly. My appointment was conducted as scheduled and I was in & out in a timely manner! I appreciate when professional offices consider my time as valuable as their own!"