The Pulmonary Group of Western New York, LLP

"Very unreliable went for my appointment at 9 AM this morning. No one was there. I got no phone call. No nothing. I drove all the way out there and I wasn’t the only one there were other people there waiting as well."

"They never answer their phone. I called for billing several times and left a message. I’ve been trying to get in touch with them since my appt in June to pay my $15 copay they didn’t charge when I was seen. I got a letter in the mail today from a law firm in Akron. They sent my bill to collections… over $15. I’ve been trying to pay them for months! I’m sorry, but I don’t feel comfortable sending my card info on a piece of paper in the mail and I don’t have checks. Maybe if I had gone in person things would be different, but it’s very inconvenient for people who work full-time. Ridiculous."

"Good luck trying to talk to an actual person! This doctor's office is beyond frustrating to get ahold of. They open at 8 am but don't start taking calls until 9:30 am, but believe me, you will still get their answering service at 9:30, 9:40, even 9:50 or 10:00! Then the office staff takes another phone call break for lunch between 12-1 pm. Tried calling today at 1:30 and still got the answering service. For kicks I tried to get ahold of someone from the answering service and got no one. Thankfully it was no medical emergency (I know, call 911). In regards to actual medical services provided, they seem to do an ok job for my husband (he's not picky), but the fact that I can never get through when they are supposed to be "open" for calls is beyond frustrating and shows a lack of respect for patients' time. I don't know what office manager would condone such behavior, but I find it very unprofessional and extremely off putting."

"Garbage tier physicians. I went for a sleep study, was referred to another hospital to get the home sleep study done. Went there, filled out paperwork multiple times, went through all of the usual hassle of dealing with health insurance. Two months later they want me to do yet another sleep study and refuse to recommend me a CPAP machine based upon the results of the home sleep study. To require an in-facility visit when they already have the results via the home study is ludicrous in a time of COVID, when my girlfriend got her sleep study done at a different facility, all she needed was the home study ONLY. Then I get on the phone and the doctor argues with me about it. I would absolutely NEVER recommend this place to anybody."

"The website and Google say they have offices in Lockport and Buffalo. It says the Buffalo clinic doesn't open until 930 and after calling several times, their phone says they don't answer phones until 930. Logically, since I have an 8am appointment and the Lockport office opens at 8am on Google, I figured my appointment would be there. Come to find out the building is locked and the office appears permanently closed. I drove to the Buffalo clinic as fast as I could and when I arrived, the receptionist acted like she had no idea what I was talking about even after showing her the information on my phone. I couldn't be seen for the day and have to take time off work AGAIN to come in. In case they ever check their reviews, I'd recommend: 1. Scrub the Lockport location off the website and Google if you don't actually have a site there. 2. Update your hours online so people know when you are actually open 3. If you open at 8am, don't wait until 930am to open the phone lines. Especially if you literally have 4 people working in the front office at 830 when I arrived."