DHL Express ServicePoint 5032 Sirona Drive, Charlotte, NC 28273

"Only leaving a review because this is my second consecutive unsatisfactory experience. My tracking said out for delivery but never made it to my home and then on the very next day the driver marked my package as “no one was home” when I had been home the entire day because I knew I had to sign for my delivery. Customers are better off just going to DHL to pick up their package."

"I am deeply dissatisfied with the carrier service I recently experienced. I invested a significant amount of money in a special gift for my sister. As she works from home, she was expecting the delivery and we were diligently tracking the package. However, it suddenly showed as 'delivered', yet there was no sign of the package. We took the initiative to investigate, knocking on the doors of neighbors who have Ring doorbells, but to no avail. Upon contacting customer service, we were informed that the package had been delivered to the wrong address. They assured us that the driver would attempt to recover the package, but we have not heard anything since. This experience has been incredibly disrespectful and disheartening. We feel like mere numbers, rather than valued customers. In this day and age, it is standard practice for delivery personnel to take a picture of the delivered package as proof. However, in our case, there was no picture or any other form of evidence provided. This level of unprofessionalism is extremely disappointing. If such practices continue, I firmly believe that the carrier service should be shut down. It is not just about the loss of a package; it is about the violation of trust and the emotional distress caused to customers. Furthermore, taking someone's mail is a federal offense and should be treated as such by all carrier services. I am sharing my experience to inform others about the poor service and lack of professionalism demonstrated by this carrier service. I hope that my experience serves as a warning to others and prompts the necessary changes in the carrier's operations."

"If I could give zero stars I would. My package was on hold at the Charlotte facility for 5 days. I kept calling and everyday they promised it was out for delivery everyday. Finally a Rep tells me that I can just change my delivery to a pickup, but failed to tell me it takes 24 hours to process. I changed the delivery to pick up on a Friday and they are closed on the weekend. Now I have gifts sitting at their facility that I can't pick up until after Christmas. I am beyong upset, if possible I will never use them again!"

"I am a patient person but this has been one of the worst shipping experiences of my life. For two days my package has been out for delivery. Neither day has the DHL truck even come close to my house. I have it so my package can be left at the front door with no signature needed and there are always a minimum of 5 people at the house. I am so frustrated because I was supposed to receive my product much earlier in November and this is time sensitive. I have reached out to DHL multiple times and was guaranteed delivery. This is day 3 and they don't even have my package out for delivery now. I can't even pick it up because my fiance's name is on the package even though my ID has the mailing address on it and they won't accept a photo of his ID. The customer service is not great either. They just want to get you off the line without properly addressing your problem or helping you get delivery. This is so ridiculous. I will be reaching out to the shipper to let them know this in hopes they never ship with DHL again."

"This location is not good. My package should have been delivered two days ago; yesterday the driver stated he couldn't deliver it and today the same. Even when FedEx (the world's slowest company), USPS, and UPS has no issues delivering to the apartment complex. I called a different location and she was an amazing help to try to get them to be able to deliver it again, correctly. It's a time sensitive package and when stated to that on the phone with customer service, they said they cannot offer a refund due to their issues. This company is trash. 10/10 DO NOT RECOMMEND. I hopefully will get the package either today or tomorrow since the driver probably doesn't actually do any work! UPDATE: I called the location: the guy kept trying to get me to just pick it up elsewhere because I told him, I was going to not be happy with the driver and supervisor and let them know that. He stated he couldn't contact the driver and did not know if the driver was from that location or not, I stated that customer service told me it was that location. He then tried to get me to release the company from any liability in case of damages, YEAH FREAKING RIGHT. the driver then called and said that he "made a mistake due to so many packages". Don't work if you don't want to actually work. Excuses are not needed."