Craters & Freighters of Charlotte

"Rick and his crew were friendly, responsive, prompt, and professional throughout the entire process. Highly recommend!"

"As a consumer I had to find a solution for returning a large item that I ordered that was damaged and fortunately I found Craters and Freighters. I spoke to Sam and she handled everything start to finish. When she was out of the office she still checked email and text messages and had Rick the owner/manager handle everything else and he was great too. Sam went above and beyond and she offered to have them pick up the oversized item ASAP even though it wouldn't be scheduled for production until the following week or longer depending on how long it took me to handle everything else related to the return. The staff that picked up the item were very nice and helpful too and even offered to dispose of the original damaged crate for me. She also offered to print and scan all documents and even helped me complete them. Since this was an international shipment this was a lot more involved and Sam was knowledgeable on all aspects of the process and they were not even the shipping company and only provided the crating yet Sam assisted me with the shipping paperwork too."

"Rick and his crew with Craters & Freighters of Charlotte were very courteous, professional, and accommodating when I had to ship three large pallets from NC to Hawaii when my parents passed away. The guys in the warehouse were kind and helpful. C&F let me keep my stuff in their warehouse for about 12 months (no charge!) while we waited for global shipping and lumber prices to fall a bit during the worst pricing periods of the pandemic. When we finally decided to pull the trigger, the items arrived safely and intact much faster than expected for a voyage across the entire continent and then half way across the Pacific Ocean. The guys from DHX who delivered the pallets to my home here in Hawaii with forklifts (these we large pallets) said the pallets were in the "best shape they've ever seen" for ones shipped to a person's home (normally I guess they said pallets they deliver to homes are dangerously tilting over and just a mess). Craters & Freighters of Charlotte did a rock solid professional job for some of the most important material things in the world to me and I would use them again in a heart beat and recommend them to anyone needing to pack and ship things. Great job and thank you!"

"AMAZING SERVICE! Fantastic experience! I had a short-fuse project to have family antiques and furniture shipped from my parents house in Charlotte across country to Portland OR. Sam Martin and Rick Williams were especially helpful. The items were picked up, carefully packed in double wrapping, and a custom crate manufactured for my items. Everything was delivered with ZERO damage with constant communication and tracking throughout the entire process. Highly recommend this group for any shipping and specialty needed. Thanks Team!"

"My company has been working with Craters & Freighters for a number of years now and it's always been a good experience. The crates we need from them are over 50' long and the quality is amazing, no issue of breaking or splitting while loading at all. We usually have a moving target as far as when we need the crate onsite and C&F are very easy to work with in this regard. Their communication is very open, so if there is a potential issue, it's handled right away. We know what we're going to get when we start a project with Craters & Freighters and we're never disappointed."