Ceva Logistics Inc 1816 West Pointe Drive, Charlotte, NC 28214

"I saw my package arrived in CLT a week before my scheduled delivery so I called and she was able to reschedule for the next day. They came within the time frame and even called and sent a text with their ETA."

"This has been the most frustrating company I've EVER dealt with. I rescheduled delivery date from a Monday to Wednesday and guess what? They showed up on Monday. I refused delivery and told them return to sender. Now I can't talk to a human to save my life to follow up on the item to be shipped back to retailer. Spent over an hour on hold to talk to an agent. No one ever answered and I called 3 different numbers. If they cause me to have to pay for the item that is supposed to be returned to sender, I will be sueing in small claims court. Worst carrier company ever !! If I could give them a minus star rating it would be minus 10 !! Reporting to BBB also."

"Thus is the absolute worst shipping company I've ever dealt with. They scheduled me for 3 separate delivery windows, where I was required to be home. A total of 12 hours waiting...for nothing. They never showed up. Waited on hold for hours. Just a ridiculous company with zero communication or concern for the customer."

"An absolute nightmare. No idea how these people are still in business. I ordered a bed from Amazon a month ago and Ceva has no showed 6 different times. The first time we ordered it, when it finally came only 3 out of 4 boxes showed up. Communication is terrible, customer service is horrendous! We have wasted so much time waiting around for them not to show up. I will be filing a complaint with the BBB for sure!"

"Buyer beware if you order any large item from a company that uses CEVA as a shipping partner. I ordered a TV from HSN on 10/6/23. Per the CEVA website, I was to schedule my delivery appt after 10/12/23. I scheduled my delivery appt for 10/18/23 as this was first available. On 10/18/23, I received an email stating I needed to reschedule my delivery appt. So I rescheduled my delivery appt for 10/20/23 with a window of 12-4. Needless to say, the TV was never delivered between 12-4. I waited until 4:45 to call CEVA as I hadn’t received a phone call, email, or any other form of communication about potential delays. A customer service agent tells me that they didn’t get the TV at the local facility in time to be included in today’s delivery schedule. CEVA had all day to call me or email me to communicate this delay in delivery. I did reach out to HSN and advise them of this situation."