Cruz Physical Therapy

"I went there for long time. And my shoulders back not100% but better. I recomend gladys is special women and Margaret this lady's give special care and listen to you. Thank You."

"The receptionists are trained to be deceptive. 2020, in the middle of the Covid 19 pandemic against my better judgement I continued treatment for my lower back. The actual physical therapists are great. Due to Tanya the front desk receptionist bias behavior  I chose to discontinue going to this place. I will not ever accept being spoken down to because I questioned her knowledge about my health insurance policies. This year of 2023 I came across a gentlemen that worked in the area of this office and he told me that receptionist was no longer with them due to maternity leave not for lack of customer service experience. Unfortunately in August 2023 I started having left shoulder issues, I said let me try going back now to this physical therapy office. Like I said their physical treatment works for me. Unfortunately the front end receptionists professionalism has not improved.  On 11/8/2023 I was told by this new receptionist Sofia that it would be my last visit, because I had 18 visits already and because of my health Insurance I must take a break until the middle of December then come back, first to see their Dr. Cruz for a new referral and requested visits. I said I have my PCP that will give me a referral. Although I don't understand this break in treatment when physical therapy is for pain relief and mobility. Granted the treatment has relieved some pain but I do not have the left shoulder reach mobility. Therefore, today 11/09/2023 I called my health insurance to clarify this break in treatment when I'm still having discomfort. The representative said he has never heard of such a thing. Physical therapy supposed to request for more visits and the health insurance either grant's them or not. The health insurance asked for me to hold on the line while he calls the physical therapist office to explain this process. He returned on the phone and said he spoke to a Sofia, and she told him that I must have not understood what she had said and they had just finished treatments for my back and had submitted my shoulder referral yesterday. I said to the health insurance representative to please look in my records and tell me if there has been a request for my back. He said he already looked and there isn't any,  only for my left shoulder. I asked the Insurance representative to please hold while I call this receptionist Sofia, because she is clearly delusional and is not being honest about anything at this point. I called Sofia and merged in the call with the insurance representative. I repeated what she told the insurance representative and she said Oh, Raquel I got you confused with another patient, but why did you have to call your insurance when Ms. Margaret who is her boss said if I'm feeling pain I can come back. At this point I'm lost for words. I said I can call my insurance if I need clarity about my care. Physical therapy is for pain relief and mobility!! I still have both, either I can continue or not??? At this point the insurance representative joins the call and explains once again to Sofia that they're supposed to submit more visit requestd and it's up to the insurance to approve or not with reasons. Sofia the receptionist then says to me " why are you calling me on my cell phone this is my private number and hangs up the phone. Please note that we were on a merge call with the health insurance representative.  All of their calls are recorded. I never called her cell phone. I called the 718 # her cell is 929. I pressed redial on my phone and yes I had called the office number and this time a Kathleen answered I asked her if this was the office line and she said yes. I said why did Sofia say I called her phone and hung up me and my insurance representative. Kathleen said she didn't no why. I asked to speak to Sofia and Sofia told her to tell me she will call me back. At this point the insurance representative got disconnected and he calls me back. We try calling Sofia again on a merged call and she answers.  I said for one you are being unprofessional and lying. I won't return to this place."

"Margaret cruz is a like a miracle worker she, her husband is a team. I've been a patient here for many years to be honest I continue to come considering the alternative is to have surgery? look being chopped up isn't for everyone. I say this place has been my cushion throughout my pain journey. It's a clean environment,the staff are like family when you come in they all are beautiful ladies from the door all smiles 100% fantastic. They care for the patience,you feel the guiniue sincerity absolutely! No! Part to play real caring for patients. Margaret cruz is such a beautiful person I couldn't have asked for More I love her. Like you won't be unhappy because cruz therapy truly is about helping you become pain free so effort is key,commitment. So put yourself in cruz therapy hand. You will be satisfied. I promise Nae'dene I promise you will NOT regret it. Pain in,come out in 3 sessions feeling great but no it must continue"

"The physical and message therapy is great however, don’t appreciate when the Latin message therapist speak I. Their language to each other during the message session. In addition, it seems like the Latin worker choose their Spanish client. Possibly because their being tipped for service which should forbidden because this is an insurance based company and most client are in a fixed income."

"Excellent services"