Mount St. Mary's Health Center Lockport

"Not sure why people are having issues here. I've been with Dr Joe since the Brockton dr clinic opened and Dr Basra since she first began working there. My experience has been nothing short of amazing and I love all the staff there. I always feel listened to and like my needs are met. I'm happy for them being able to move to the new location at 6001 Shimer dr because it means so many more people will have access to wonderful doctors and top notch Healthcare! Please don't let bad reviews from frustrated people cause you to miss out on a compassionate Healthcare team. I really can't say enough good things about them! I'm someone with a lot of health issues and the doctors have been compassionate and proactive when new issues arise. I'd even go so far as to say they are the best doctors I've ever had! Just be sure to tell them what you need the appointment for when scheduling, especially if it includes paperwork since they do need to allot for time to complete it."

"I seen Dr brasa 4 years ago..my first and only appt. She was so rude and stood there arms crossed as I'm telling her my medication and medical problems..she just stood with a nasty look on her face didn't acknowledge she was listening or even cared ..im on blood pressure medicine she stopped refilling 2 of them ..and she stopped refilling mt antidepressant a month ago that I been on for 15 years..as I said she only seen me 1 time ..I only call for my meds ..they should be checking my blood all the time and I also have hypothyroidism that should be checked every 3 to 6 months she doesn't care ..and she doesn't know me but won't refill my medication..I'm looking for another dr ."

"The Nurses and The Ladies at the Desk are very nice. I only wish that they hadn't changed the direct phone number to this office, to a scheduling office somewhere else. I have to wait to explain what's going on if I have an urgent need. I like to contact directly."

"It's okay, I use everything from Mount Saint Mary's and Catholic health but when I switch to the one in Lockport from the falls and I'm sorry to say that this is actually better even though it kind of seemed like the doctor wouldn't listen to me and just kind of showed me off but the new lady I'm seeing, the Nurse Practitioner is great! The one in the Falls the old nurse practitioner I'm not going to say her name but she's a very judgmental and put a fake label on me"

"Had to switch to them because my Dr had retired. Was just looking for an annual check up so i could get a primary on the books. They asked if i mind meeting with the NP because the Dr's were booked. I said no problem and they took my insurance information. BOTH primary Dr's are consider in network on my health care. The NP is NOT and they didnt even mention it to me. Ended up costing my almost $300 for them to tell me my height and weight for an annual check up. Would of been nice to at least tell me the NP was not in my network. Not a great first experience. Update just to show how incompetent this drs office is the reply below they gave isn’t even correct lol. You can’t call this dr correct because the automatically transfer you to a 800 number. I literally called the number the owner below posted in reply to my original comment and the person at that number told me they couldn’t do anything. I have literally never left a review on a company before. That’s how strongly I feel this place is terrible."