Rite Aid 3987 Lockport Olcott Road, Lockport, NY 14094

"The pharmacy staff provides me with everything I need to care for my elderly, disabled mother. I really appreciate the level of service and professionalism. I adore the app and can schedule a visit to the store easily. And…manage my meds, along with my Mom’s. Very clean, well organized store."

"This place has horrible customer service and they are as slow as it gets. You can tell that nobody enjoys working there. It's hard to build a strong culture when everybody is there for a paycheck. I waited in the drive-thru for 40 minutes for them to tell me they haven't started my child’s medication yet and they need another 30 minutes. They take advantage of the fact that they're the only show in town. As soon as another option opens up, I'm gone."

"If I could give zero stars I would. If you call to speak with a pharmacist you are hung up on, multiple times. Call in your prescription to be picked up and head to pick it up per telephonic reported time: it won't be ready, then you're treated rude by staff after waiting in the pick up line for 20 minutes...they have the nerve to ask you if you REALLY need the prescription today?!?!? They got rid of all the amazing staff that kept us going there for years and being loyal to this pharmacy. After 30 years of we switched pharmacies. Sticking to a small town pharmacy. Things may cost a little more, but they know you by name, and you feel good about supporting them and their business. Rite Aid: Disgusting treatment of your patrons. If I could report you further I would. I will be filing a complaint with the better business bureau!"

"Disappointed. We have been going to this location for over 15 years. I called in my son's prescriptions 5 days ago and they are still not ready. I called them in om Sunday. I stopped by Monday afternoon and was told they were not ready but to comeback on Tuesday. I didn't have time so I went this morning (Friday) and they were still not done and to come back later On top of everything else the credit card machine would not take my bank card. It works everywhere else. I realize there are staffing shortages and am usually okay with coming back but this will make my 3rd trip. I am seriously thinking of changing pharmacies. Just a note, I called my mom's prescriptions in a day later than my son's and they were ready so this really didn't make sense. I think the automated phone message should be changed since it always states it will be ready on the next business day (and it never is). I never have had any issues with the staff. They are usually helpful and friendly. I know it is difficult for them but I don't feel I should have to wait 5 days for a refill."

"I’ve never had such terrible service in the pharmacy before. I had to get a replacement vaccination card and was “helped” by a shorter woman with long hair(whose name I did not catch). I could have let the snotty tone, the eye rolling, and the obvious disdain for assisting me roll off my back, but on my way out of the pharmacy this person decidedly it was appropriate to shout after me “don’t lose it again” in front of several other patrons. As someone who has worked and continues to work in a service capacity I almost never leave bad reviews, but this woman’s behavior was so outrageous it needs to be remarked on."