Long Island Jewish Medical Center 270-05 76th Avenue, Queens, NY 11040

"Had the worst experience at this hospital. Horrible wait times, nurses were extremely rude. No bedside manners whatsoever. All the staff were sitting at their desks, and have no care for their patients who are in severe pain. When you ask them for an update, they all have the worst attitude. Highly recommend going to a different ER, do not step foot in this place!!"

"I just called the cardiology center because I needed a doctors clearance for a dental procedure after a recent stay there that involved my heart. So when they picked up the phone I said "Hi I'm so sorry, but I have a question and I didn't know who to call." And the woman who answered gave an exaggerated sigh and said under her breath (but really not) "Of course you don't." Intentionally loud enough for me to hear & dripping with sarcasm. I was so taken aback. I said "Excuse me? Can I talk to someone else please." And was placed on hold for a second and was met with roaring laughter amongst those at the desk when another woman picked up. What the hell? This is supposed to be a renowned hospital... Fast food restaurants are more polite than the people that work here. It was honestly dehumanizing and brought to mind a time I overheard nurses laughing about how disgusting they found my necrotizing flesh. I can not imagine how these people would communicate with & treat someone in crisis if this is how they speak to someone politely asking a quick question. You would think hospitals would draw the kind and compassionate people of our society to seek out jobs there, but every interaction I have had with Long Island Jewish has proved me wrong. Really disappointing and sad. Next time I have a month+ stay at the hospital I'll be sure to avoid Long Island Jewish. If you're worried about rude and condescending "care" this is not the place for you."

"I went in yesterday with some heart palpitations and dizziness and shaking I don’t know what caused it but it was scary night. The ED tech Eric C was one of the sweetest people in that hospital he did my EKG for my heart, and their was an elderly woman that needed assistance to go to the restroom a few nurses passed by didn’t pay attention to her. Eric didn’t hesitate and took her to bathroom twice because she had difficulties walking. Some nurses there do need to have better bedside manner with their patients to be honest they ignored that woman. My doctor Dr Trupti Shah explained everything and all my results very sweet and Caring doctor told me to follow up with my cardiologist. Overall a good hospital but some nurses need to have nicer bedside manner."

"Summer 2022: My mom spent 53 days of the summer as a patient of 4South. She was sent to the ER from her neurologist because there were so many things that could've been wrong. The ER ended up overcrowded and all visitors were forced to leave and it was poor communication in trying to get an update. It was near impossible to get ahold of the nurse assigned to her care in the ER at that time(and because she was so disabled, she could not use her phone so calling the ER was the only mode of contact). My mom was in the ER for a long time and because of her disability was able to get fed a jello and applesauce. When she was moved to an impatient room, Dr. Wang was the overseeing primary doctor and he was very compassionate about the nerve pain she was having and first tried her on Motrin and when that was unsuccessful, within a day he prescribed her a painkiller that he continued to renew through most of the stay. It took about 10-12 days to diagnose her rare condition. Dr. Cary Buckner, the neurologist on her case was excellent in his care, explanations, and even reaching out to me allowing me to be involved in her care plan when I was not physically there at the hospital to be involved in the conversations. Dr. Buckner also wrote down relevant information and put it somewhere I could find it because she could not hold onto the papers herself. Dr. Buckner started her on a nerve pain medication which helped and increased the dose as tolerated and checked in to make sure there were no adverse side effects and was thorough with his physical exams. Rheumatology was brought in and after determining the diagnosis a treatment plan was formulated. The puree diet was not good but once she was approved for solid foods(had to pass a swallowing test since she was having swallowing/neck issues), the food improved substantially. Surprisingly the food not only had a decent variety even being on the DASH diet and was able to get a nice quantity of food at each meal and most of it was very good to restaurant quality(as opposed to "typical hospital food"). Through the hospital stay most of the nurses were outstanding and would like to especially commend from the night shift: Diamani "Dia", Chinazam "Kam", and Aviva and from the day shift Alexandra. PCA Maryse was excellent both in taking blood(which was almost a daily occurrence) as well as making sure my mom was taken care of continence-wise and seeing if extra blankets/sheets was needed for either of us(since I stayed the night with her most nights) and went above and beyond. PCA Velta was excellent in giving a thorough spongebath and listened to where she couldn't be touched due to her nerve pain. However given that my mom's hands did not work at all, there was a poor communication that she needed to be fully fed all of her meals and Velta was the only PCA that did not need to be told this. The staff just seems egregiously understaffed(or an overwhelming patient to nurse and especially PCA ratio) and at times especially at night the call response time was poor or someone would just come in and cancel the bell without checking in. At discharge, things took a downward spiral. The social work department was pitiful and only sees patients as a number(something the social worker as much as said to my mom) and she was not given the ability to be involved in her discharge plan and was forced to a rehabilitation center and the social worker submitted approval request to her insurance company to a rehab that my mom had not approved of. My mom was told if she refused to go to the rehab they had selected for her, she would be given a 24 hour notice to vacate and felt like she was treated really poorly with no empathy and had no rights and was a very difficult time for her. If she did not follow the forced plan of rehab, she would not receive discharge papers with her outpatient instructions/plan. She was under the impression that she had a choice where to go post-discharge but she saw that was not the case and felt out of control."

"900 Franklin Ave emergency room. Doctor Watkins(F) was beyond wonderful!!!!! Nurse Faith she’s amazing! The patient transport guy sorry I can’t remember his name is was very nice, friendly… the sonography sorry I can’t remember her name she was wonderful as well. I felt as if I was family, staff member. My experience was better than my hospital I work for… wonderful people I came across that night. Thank you all. Sadly the ER receptionist was the worst experience. Light skin a little chubby… the attitude!!!!! Was too much"