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East Tennessee Focus Center
9220 Park West Boulevard, Knoxville, Tennessee, United States
About the East Tennessee Focus Center
The East Tennessee Focus Center is a leading health institution located at 9220 Park West Boulevard in Knoxville, Tennessee. Our center is dedicated to providing top-quality healthcare services to the community, with a focus on promoting wellness and improving the overall health of our patients. Our team of skilled healthcare professionals is committed to delivering personalized care and treatment plans to meet the unique needs of each individual. At the East Tennessee Focus Center, your health and well-being are our top priorities.
Photos of East Tennessee Focus Center
9220 Park West Blvd #1, Knoxville, TN 37923, United States
Opening hours of East Tennessee Focus Center
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 16:00
Saturday:
Day off
Sunday:
Day off
Reviews of East Tennessee Focus Center
"Sally Summers is amazing. She actively listens and talks to you like you're a person rather than a patient file. I am finally on the right medications in my middle-30s after being misdiagnosed and dismissed since age 13. I have her (and a great therapist) to thank for feeling better mentally and emotionally than I have since I was a child. I haven't had any of the issues with the administrative staff that I've read in other reviews."
"I had an excellent experience at East Tennessee Focus !!! Everyone was so kind ! The wait period was short and Madison was Amazing ! She set my mind at ease immediately and is working with me for the best outcome possible for my needs ! She is up to date with all of the latest medications and she listens with true concern . I recommend her and her staff !"
"My daughter was seen here. Extremely unprofessional staff. The receptionist has each caller on speaker phone every time I have called- violating patient privacy and HIPPA regulations. I have been in the waiting room hearing what other patients are saying on the phone with concerns- my daughter should not be privy to that, nor should anyone else. Not to mention the patient’s privacy being violated. I have worked as an office manager at a large doctor office and this is very very bad practice. I have asked multiple times for them to use a headset and they are always “working on it”. I was made to feel like I was in the wrong for being concerned about that. The receptionist was condescending, disrespectful and unprofessional. Then I spoke with the owner/provider and she interrupted me and didn’t address the issue but stood up for her staff- saying, “she has 5 five star reviews” all while making me feel like I was in the wrong. I guess she forgot to mention all of the one star reviews. It felt just like gaslighting. As a side note, their computers were ‘down’ on a Friday and my daughter’s prescription was filled many days late. All around- I will never return. I will be reporting them."
"My experience today trying to schedule an appointment blew my mind, and left me wondering whose sanity was needing attention. Then I took the time to read the reviews, and it all become clear. One star is a far-stretch to grade this business. First, I was disconnected while "being transferred" to new patients handler. Then, when I called back, the "New Patients" representative, Robin says, "I don't need your attitude", after what I thought was a normal call without trouble. She yelled at me and when I asked to speak to her supervisor, she said, "You'll talk with my supervisor when you have your scheduled appointment!" I was shocked at the way SHE ATTACKED ME! I'm not exactly a mild-mannered delicate flower, so maybe she took my strong personality as offensive. But I've never had someone continue on and on yelling at me in a professional setting when I stand up for myself. I hung up to make it stop, but when I called back to explain that I already had been disconnected before her call, she only yelled louder and said I hung up on her. More yelling and continued arguing, and I hung up again, because it was clear it was not going to stop. This level of hostility and aggression from the staff of a mental support facility is beyond compare! STAY AWAY FROM THIS PLACE! This is NOT a legitimate health care provider!"
"First thing i want to say is that i was extremely hesitant about seeing someone to talk about what i was dealing with. I swore I wasn’t going to be just another scribble on paper and a product of medication. However with Sally Summers that wasn’t the case at all. I literally got out of my appointment with a feeling of hope that I’ve not felt in years. She didn’t make me feel like a customer at all. She made me feel like I mattered and that i was important. Most importantly she cared! I owe her a huge thanks for getting me on a path that has propelled my life forward in a way that I didn’t think would be possible at this point. Not only for me but she has helped my wife as well. I would recommend anyone who is struggling but is scared, hesitant, doesn’t know where to start or whatever it is, to go see her. In conclusion with all that being said, i want to personally thank you on this review Sally. You’re an awesome person and I’m beyond thankful for what you’ve done for my family."
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