Subaru service center

"Excellent service. Taxi cab provided to Customers. You do not need to wait for car."

"Absolutely disgusted with this dealership. My wife brought her 2017 outback in due to a noise from the driver rear wheel. I knew the issue was in this area, it's clear while driving, but I told her not to give any info just say there's a noise and let them diagnose to make sure they find the problem. They "diagnosed" the car, called my wife and told her she needed a new transmission. For $12,000. Told me the same when I called, no info whatsoever about the issue other than it needs a new transmission. And then the woman on the phone immediately started talking about how they have an appraiser there every day if we wanted to get a value on the car to trade in for a new one since it might not be worth fixing. How convenient. I took the car home, lifted it on jack stands and got underneath, and in 30 seconds I was able to spot the issue. On the exact wheel the noise is coming from there was a wheel hub bolt missing, clear as day. They never even bothered to lift the car. I'm absolutely disgusted with how they tried to take advantage of my wife who knows nothing about cars. She came home in tears thinking her car she just finished paying off needed a 12K transmission. On top of that their report had some phony issues they also wanted to charge for, my favorite being "dirty throttle body", which they want $375 to clean, and which by looking under the hood you can see it's clear that the intake was never removed to actually check. Not a single smudge on the dust on any of the intake piping or throttle body. They also want $179 for this "diagnosis". They won't be getting it. I can't say for certain whether it was the tech who was behind this, or the woman on the phone, or both, but regardless stay away from this place. You will be taken advantage of."

"Priamo truly knows and understands what customer service means. He was knowledgeable, funny, and very easy to talk to. He explained everything in detail and I felt very much at ease. Priamo made going to the service center an enjoyable experience. Thank you so much Priamo! I will definitely be back!"

"Easy to book a service appointment but got there at 9am and didn’t get our car back until 12:30pm. 3.5 hours for an oil change and tire rotation is ridiculous."

"They gave me an appointment. Went in to find out my car cannot be serviced until the next day. Lost money on toll and gas. I was told it happens all the time and it's an existing internal management issue. No one seemed to care. My car issue is a major drivibg safety on the road one. Done doing business with them and Island Subaru."