Grew, Morter & Hartye, P.A. 3141 John Humphries Wynd, Raleigh, NC 27612

"I used to see Amy Quinn and I stopped going here because she would fall asleep during the sessions which was very inappropriate. She also convinced me to pay out of pocket for a “test” which she felt was necessary even though I already had several things I was diagnosed with. My insurance ended up paying for the test and when I asked to be reimbursed for the amount that I paid out of pocket they claimed that I had missed appointment fees and late appointment fees. This place is terrible. Beware."

"Where to even begin. We contacted the Drs as they also did an evaluation for my eldest daughter several years ago. We didn’t have any issue back then. But as times change so does the service. We called because my 9 year old daughter is having some issues and we wanted a thorough evaluation by an outside source before checking into therapy. Cancelled on our appointment twice. We have waited over two months for someone to contact us. We have lost work days, kept our child out of school only to have our appointments cancelled at the last minute, twice. They are very unprofessional and I would suggest you spend your money elsewhere so you can get results and not cancelled appointments. Bringing your child here would be a massive mistake."

"I contacted GMH seeking a psychoeducational evaluation for my 13yo daughter. GMH was recommended to me by a friend who had a good experience. I received a call back quickly from Clara Penati, who answered my questions as best she could over the course of two phone calls, though she is not the person who conducts evaluations. However when I emailed to ask a final question, I was told there was "no availability." When I asked when their schedule might open up, it took a long time to receive a response, and when it came, it was a voicemail from Dr Hartye saying "Dr Penati [senior] feels this is not a good match for her." When I returned the call to ask for clarification, Dr Hartye sent a message straight to my voicemail (avoiding a phone call) saying that that was her "final answer." I have no idea why we were suddenly rejected. All of our interactions had been congenial (though they were slow to reply after the initial phone call) and the service we were seeking was exactly what they offer on a routine basis, and exactly what had been provided to my friend. The only thing I can think of is that there was something about the fact that we were going to self-pay because my daughter is on Medicaid (she was adopted through the foster system) and their practice does not take Medicaid. I wish they would have given me the courtesy of an explanation, so I know what I should flag for others as we seek a different provider. I would be happy to amend my review if this was given."

"My experience here was very chaotic. I had no idea what to expect and the staff did not make it clear who I would be seeing. During my first appointment I was lead in for a session and the therapist seemed very confused and flustered. We went an entire session without her even giving me her name or introducing herself, which was a big red flag. Second session ended early and the follow up was scheduled 3 weeks out, which was also a red flag considering we barely even got to know one another. Overall they seemed far too busy for a new patient which is the exact opposite of what you would want."

"I thought the diagnostic testing was helpful and thorough. I've been to other therapists and never before have they asked me to be formally tested. It felt validating. Yes, I am unwell. They find out more about my illness with assessments, just like any other doctor. The therapy is the treatment. I've been seeing Deborah Planting there for multiple years and I'm very happy with the care I have received. I appreciate that this practice has therapists share info about their patients with each other so they can help one another offer better care to their clients. It's like having a whole team of professionals on my side."