Jenna Perry Hair

"Having frequented Jenna Perry Hair Salon several times, I am well aware of its reputation, which is heavily influenced by influencer marketing. These endorsements suggest a level of premium service akin to what I've experienced in top salons in London and Paris or Berlin. However, each visit has fallen short of those standards, culminating in my most recent disappointing experience. During this visit, while pregnant, I requested specific hair treatments: no scalp colour application and limited chemical use. The staff's reaction to these requests was one of confusion, a stark contrast to the professionalism I'm accustomed to elsewhere. The stylist, Julie, made several critical errors: 1. She didn’t let the colour develop sufficiently. 2. She neglected to check the colour before rinsing. 3. She inadequately applied colour to the ends of my gray hair, focusing only on the roots. These oversights resulted in an uneven and blotchy appearance, with the roots well covered but the lengths poorly attended to. I’m still struggling with this (after 5 months) as it will take ages to grow out and can be seen all over my head not just in 1-2 places. My concerns were met with a dismissive response, blaming my decision to skip the gloss treatment, which doesn’t contain colour. This contradicted previous advice and did not justify the uneven coverage, plus it was never mentioned during my visit that I need to apply the gloss to get proper coverage. Similar issues have been noted by other customers. While the salon offered a redo, it was not a feasible option for me, given my pregnancy and the desire to minimize chemical exposure. Additionally, the cost and inconvenience of traveling to the salon, coupled with their lack of a refund or apology, only added to my frustration. I will not be returning to Jenna Perry Hair Salon and would caution others based on my experiences."

"Stephanie Clark is the best! I used to get foil highlights and thought that was the only way to achieve the look I wanted. Now, Stephanie hand paints my hair and it's never looked better. My hair is healthier, I only have to go every four months-ish (and I could wait longer), and she matches my blonde to my features/undertone perfectly. I like when my highlights go to the root, and Stephanie somehow manages to do that while making sure that the highlights grow out seamlessly. I am so grateful I found her before my wedding next year. Couldn't recommend Stephanie and JPH more highly "

"I emailed the salon to get matched and arrange a consult with a stylist for color. Day of service was just a bit neglected and left at the sink. Assistant did do the majority, and maybe even all of the work. My scalp did end up burning and peeling. Regardless of that they tried to root blend several times and I still ended up with a strip about an inch from my scalp that was not the same shade as anything else on my head. I emailed the salon they advised me to go to the clinic and to keep them updated. Kindly replying to the response from the salon. I rejected the offer to make things right after reaching out twice about THE SECOND DEGREE BURN ON MY SCALP. I am not going to take you up on an offer to do better when It was only considered after a one star review. Mistakes happen, this review was not for the color. I had made another appointment to continue and try a second because everyone deserves second chances. This one star review is solely for the lack of taking responsibility for causing me injury, not because my head wasn’t one color. I am noting that I have still not received one email back from the salon regarding the second degree burn since they told me to see a doctor and it still healing."

"Had a fabulous cut and blowout with Tom, preceded by a soothing scalp massage during the hair wash (I think the assistant’s name was Chloe). Everyone was super friendly, the salon is beautiful and I left feeling glamorous and pampered. Also, the products Jenna recommended for my natural hair were spot-on; a great team!"

"Got a poor single process job done with Julie. Was traveling over Thanksgiving so emailed when I got back 10 days after. I noticed the bad dye job while traveling but didn’t email while on vacation (that’s my fault). Their repair window is 7 days. Was offered only 20% off, which I thought was poor customer service given the price ($175 + 30% tip and tax) and how obvious it was their error. Picture attached. Normal hair grow out on the left. The greys they didn’t cover on the right. Two stars: Joey did a great single process job beforehand and Jordan is great for haircuts."