Rack Room Shoes

"Sold my grandmother the same side shoes and the employee who checked her out didn’t even check the box to make sure they were correct. She purchased them as a gift so she naturally grabbed the size she needed off the shelf and just took it up to the register. when we tried to take it back with all the needed information they told us to contact corporate since they couldn’t do anything without a receipt/box although we had the credit card it was purchased on. Manager told us to contact corporate although that was done we never heard from them so basically $50 went down the drain …"

"It’s really sad to say, but I will never shop at this store again. I had found a great pair of shoes I was going to purchase but was struggling to carry a bag I had received at a previous store. The bag ended up completely tearing and my clothes and shoes were all over the floor. I was so embarrassed and really frustrated and overall just overwhelmed. I approached the employee to ask if I could use one of their bags, even pay for it if I had to..because I was going to be making a purchase. The employee said no she would not give me one and made me feel absolutely horrible. What happened to the days where we would see someone struggling and offer to help them out. I work in retail and I always want my customers to leave happy and wanting to return. I was very shocked by this employee, Anniejulietta. I am incredibly disappointed w my experience; and they have definitely lost a customer for life. I will continue to pass along this story because I do not want anyone else to feel the way that employee made me feel."

"I asked for a certain boot that wasn’t on shelf. Manager went in back to look, came out threw boxs and told me to order shoes online and shipped to my house and walked away. Horrible service!!!! I will never go back!!! Blonde girl with glasses be aware !!!"

"I really like this store. Very nice staff! Great quality shoes. They had a great BOGO 50% off sale and I got a nice pair of winter shoes for 20 bucks. My kid also threw a tantrum in the store and none of the staff members bothered me. They let me calm him down and feed him some crackers. I very much appreciated that. I will go back again."

"I had a relative that worked at this store. He was a minor and always worked his scheduled hours. He is a good kid, never causes trouble and very respectful. One day the management stop giving hours for no apparent reason and no explanation. If you treat your employees like this, then I refuse to patronize this store. I have not shopped in this store for over an year and recommend others not to do so."