Bed & Biscuit Pet Spa

"We chose to board our 8 year old Australian Shepard, Sydney, for the first time ever with Bed & Biscuit Pet Spa for 4 nights. While we were hesitant at first, she was well taken care of! Pros: - Sydney was well taken care of! - Reasonable pricing - Options to add nature walks, group play, etc. - Boarding room options - Very easy and quick drop off and pick up - Located outside of the city in a mountainous, quieter area - Caring staff - Overall facilities seemed clean, from what we could see Cons: - At times, difficult to get someone to answer the phone - No cameras/video feeds - Did not see the boarding room at all and limited pictures online"

"Visited for a tour, nice grounds and location but the dogs were kept in small old shed-like facility of kennels with various configuration of runs. We were barely shown around as to not 'excite and disturb the dogs' in their kennels but what I saw very briefly was like a dark old cement prison for dogs! Overpriced abd misleading marketing model with daily activity add-ons for longer boarding stays."

"Scheduled a grooming and nail trim appointment for my 20 lb dog. Dropped off outside, they won't let you in and when I picked her up, they come out to get payment...65.00. Go back in to bring her out and she stated that they couldn't cut her hair on her head because she was stressed I then asked about her nails and they stated that they couldn't do those either. I stated then why would I pay full price for a bath (without a blow dry) still wet smelling, hair on head not cut and nails not done. Stated that was the price. They were rude and they definitely didn't care. Would not recommend this place. My dogs have been to many groomers over the years with us moving because of jobs and have never had issues with "stress". If I could give a "no star" I would have."

"Bed and Biscuit Pet Spa in Black Mountain is simply Amazing whether it is for day care, grooming or boarding, it is the Best. Our young terrier/terror, Eddie starts squealing as we turn in the drive, and can’t wait to see Ellen the owner or Sara, senior staff. He loves playing in the paddock with his friends he has made there, and it is a big part of his life. Our older guy Gus, loves his walks along the river. What has impressed us most, is that it obvious the owner and every person on staff are not just there for a job, but are there because they have a passion for animals and for what they are doing. They do it with purpose, honor and integrity, and do it well. We are fortunate to have this wonderful place! Bill and Roi McGuire, Black Mountain."

"I have been bringing my dogs to Bed and Biscuit for years and there is no other place I would take them! It is evident that the staff loves dogs and my dogs get so happy when we turn on their driveway . They take them on walks and even for a swim! Highly recommend!"