A Christina Breen-Hale - State Farm Insurance Agent 3093 West Ridge Road, Rochester, NY 14626

"Rather disappointing customer service experience. Everyone was nice once you get the on the line; however, this was my experience: 1) Messages left on their voicemail wasn't returned. 2) When on hold for longer than a few minutes, the line would automatically ring again, and I would become disconnected. 3) Was told at least three times that someone would call me by X date only to have that entirely missed. 4) On one occasion, I called only to have to completely re-describe my problem with the office agent that I spoke with three days prior. It was as though we never had a conversation. 5) When I was finally able to make an appointment for 1pm, I received a call at 1:45pm. I have a pretty busy day and carve out time to respond to these things and, while it was just 45 minutes, it didn't demonstrate that having an appointment was worthwhile. 6) Finally asked for an appointment with Christina and was told that wasn't possible as no one manages her schedule and "she comes and goes." I was then provided her e-mail address, which then turned out to be the incorrect e-mail. I wanted to like the office but, unfortunately, I just felt like everyone was too busy to provide any real attention, which soured my experience. These were customer service 101 items."

"Christina and her staff are always so helpful, quick to respond and answer my questions. Brendan has been my go to and is always professional and helpful. Great team. Highly recommend."

"I’ve been with this agency since 2000 for home & auto. My mom is too & both my sons as well. Every time I call, I’m greeted by a friendly very helpful person. The people I have most interacted with seem to really enjoy what they do; it comes through over the phone. During the pandemic, I called & was greeted with a warm message stating they were working from home but would return my call promptly. I heard back in 15 mins or less. Being a client of this local Greece NY agency is a pleasure. Thank you All!"

"Have had a great experience with this company. Reps are knowledgeable and personable and never pushy. My car burned up 8 years ago.... still not sure why... No Rate Increase. Another car was totaled also - not my fault... no rate increase. If your looking for decent service, without pushy sales people, this is a great place to shop."