AutoZone Auto Parts

"Store # 2927 390 Spencerport Road I went there with the intent of purchasing a new battery for my mother's car which I drove up from Florida to Rochester over this past weekend. I inquired about a new battery and to have them look into as to why my check engine light was on. I was met by Andrew and Camden, who where very friendly, cordial and professional. Mair M. (I hope I spelled it correctly) was the gentleman who performed the check engine diagnostic and told me it was an issue with my gas cap. He also performed a battery check and it came out that the battery was just fine. I then asked about new low beam headlights. Mair was extremely knowledgeable and personable and provided me the best service I've ever had at any auto store. And I'm 52 years of age, so I've been in and out of them for a while now. Mair changed out my low beam lights, and was done within about 5 minutes. I am huge customer service person, and Mair epidemies the pinnacle of customer service excellence. He is the type of person that any company needs to hire, I know I wish I could. So if you're looking for amazing customer service, so see Mair! You won't be disappointed. Absolutely Amazing!"

"Great people. Ready to help even if you don't buy."

"I needed a new battery in a hurry and Cam made the whole process stress free. He installed it for me and got me back on the road in no time. Great service!"

"Jonathan was great tonight. Roadside assistance jumped my battery at 8 pm and told me to let it run for an hour but they highly recommended I replace battery asap. I always shop at this autozone location and even though it was a half hour before closing Jonathan reviewed my battery options with me and allowed me to come in tonight and replace it. He was very pleasant and understanding and could’ve easily asked me to call back tomorrow since his shift was almost over but he treated me like the store was open 24 hours. Will continue to give this location my business. Thank you."

"I bought a battery 6th months ago & it was dead w/in that time frame. Tried to return it and get my money back to upgrade the battery but the guy at front desk told me he could only give me the same battery. Of course now I’m super aggravated and asked for the manager. Long story short, she was very helpful. She called over the worker told him it was w/in the warranty & settled the problem professionally and quick. With that being said I like to thank Bonnie for her professionalism. Being a business owner myself, I know good help is hard to find. As I’m waiting to get cashed out, I noticed that she was definitely the glue holding that store together."