Ricci and Son's Towing LLC

"Yesterday I got a flat tire on I490. I called AAA, Ricci & Sons arrived, and within 25 minutes I was back on the road. Prompt, fantastic service and solid advice from a very nice employee. Thanks!"

"This company was used to move my toolbox from one shop to another on Sept 13th. The driver/operator was extremely professional and unbelievably meticulous when taking care of my toolbox. I was greatly impressed with the entire experience! If they care for cars like they did my toolbox, I would very highly recommend them!! Thanks for taking such great care of my equipment!"

"Just moved back to pittsford after living on the west side for 27 years and I DEFINITELY FOUND MY NEW TOWING AND ROADSIDE ASSISTANCE COMPANY!!!!! CANT say enough !!!! Not only were they so nice when I called but they were here in a half hour. !! Less was amazing and fixed my brand tire that was flat and was such a nice guy and I felt really comfortable since I am a recent widow and my husband usually did this stuff. He was so professional and quick !!!! RICCI AND SONS HAVE A NEW CUSTOMER !!!!! Highly recommend!!!!!"

"This is the second time this tow company and same tow truck operator has come to my house in three years. The gentleman who came is always so helpful. He has saved me a trip to the garage and fixed the car on the spot last time. And this time we have a new hybrid car, he was extremely knowledgeable. Also told us other tricks in similar situations with hybrids like these should they break down. For service he Gave us options. Told us he could help us but was worried about damaging brand new car because they would have to drag it out of the garage. His company doesn't have a dolly lift (?) because our hybrid safety mechanism where the parking brake is stuck on. He called AAA for us and arranged for them to send out appropriate people. He always arrives within 15 min of placing the call. Super helpful. I Was very happy when he was the one who pulled in our driveway. Thank you!!!"

"Worst appalling customer service I've ever experienced. This guy literally threatened to leave my truck multiple times, and started putting the flatbed back up if we didn't have a ride. The ride shouldn't matter to him at all. He argued about every single plausible reason why he couldn't show up. He said I didn't even want to come at all. He pulled my truck up sideways which made the flat tire come right off the rim while he was dragging it. This guy should be fired right away. I certainly wouldn't want him to represent my business in any way."