Bicycle Chain - Durham

"On Friday, The lovely Sarah suggested that I bring my build-it-yourself sixthreezero 7-speed bike in because the seat WOULD NOT stay in place. On Sunday afternoon, I brought my bike in and was literally back outside and riding my bike around the store parking lot no more than 60 seconds later. Corbin, you are the best!! Thanks, y’all!!!"

"I wanted to say what a wonderful experience I had here. I came in because I needed air for a tire. This very sweet gentleman assisted me and refused to give up when he had difficulty getting the pump to connect to the valve. I will be coming back for service in the future. Thank you so much for your help and kindness."

"I went in to look at basic bike racks, and I was treated as though I was buying the top-priced bicycle. Dave was the associate who met me with such enthusiasm and took plenty of time explaining products and making sure I was satisfied. This young man exemplifies superior customer service!"

"Just had a great experience at this shop. After talking with Mark, he described my issues on why I brought my bike in for repair, to Steve who promptly called me and explained what they found with a previous purchase and install of a chain that was too small resulting in my derailleur breaking off. All the work that was done to remedy my issue would be covered under warranty. I can't say enough about Steve. GREAT service. The entire shop seems to have changed for the best as it looks much different and the staff is MUCH more friendly than the folks I dealt with last year. THANKS Steve."

"***Update*** So after putting a few (4 miles) on the bike, derailleur wasn't adjusted correctly, bolt holding it to the bike also loose, shift cable also maxed tight so couldnt use the barrel adjuster at all and the bike wouldnt shift up gear by gear. Tried two different nx gearsets too before I took it to get adjusted thinking it was that. Rob (tech) had made a comment about the rear brake being squishy/feeling sloppy and will eventually need to be replaced. Awesome, no worries. Noticed it on the ride too. Got home and did a once over on the bike, caliper screws weren't tightened at all not was the bracket it bolts too. Works perfectly now with zero issue. Other bolts loose too but it is what it is i guess. You guys couldve seriously injured me or destroyed my bike. They are polite enough but attention to detail is very lacking. Will not be returning. Took my hardtail to these guys after they were recommended to me from another shop. Rob blead my brakes, adjusted my derailleur, new chain, installed a few parts I wanted on and did a once over on the bike for me and came in less than what was originally quoted and both were inexpensive in comparison to other shops. Could not be happier with the service and the communication. Great turn around time too. Will definitely be coming back. Highly recommend them."