Trek Bicycle Store of Charlotte

"I recently visited Trek Ballentyne and had an outstanding experience! I want to give a special shoutout to Michael P., one of their incredible salespersons. I was in the market for a new mountain bike, and Michael went above and beyond to ensure I found the perfect fit. His extensive knowledge of mountain bikes and his genuine passion for them shone through. He took the time to understand my specific needs and preferences, and he expertly set up the bikes I was interested in to meet those requirements. In the end, I chose the 2023 Trek Top Fuel 9.8 XT, and I couldn't be happier with my decision. Michael's assistance made the entire process smooth and enjoyable. He truly made the difference in my bike-buying experience. The entire team at Trek Ballentyne was welcoming and accommodating, but Michael's exceptional service stood out. If you're in search of a new bike and want expert guidance from someone who is both knowledgeable and passionate, I highly recommend visiting Trek Ballentyne and asking for Michael P. Thank you, Michael, and thank you, Trek Ballentyne, for making my bike-buying experience wonderful!"

"Angela and the team were fantastic in helping me select my first bike. Their knowledge and experience with the local trails helped me decide between two great bikes, and air ended up with a beautiful Roscoe 6! Thank you all for your help in getting me into the sport."

"Outstanding service. Salesperson was very knowledgeable and patient with us as we looked through different options for our son. Ended up with a very nice used bike. We've bought all our bikes at this Trek store and always have a great experience."

"Disappointed. Came from out town to check out some Treks. Was ignored by the staff as they chatted with each other behind the counter. I almost started to pull a bike down myself but thought I better not. My friend and I were the only customers in the store at the time. No one said a word to us the entire time. Decided to try the Specialized store while we were in town. Instantly greated as we walked in, asked what we were looking for, and an employee immediately started pulling bikes down to try. I test road 4 bikes in about the same amount of time I stood around the Trek store. I'm giving 2 stars as a benefit of the doubt and the store was nice and clean."

"We travel the Country in a Motorcoach and Bike at all of the National Parks we visit. A year ago we purchased 2 Trek Allant 7S models and absolutely love them. Their quality and performance are second to none! Just had them in for their 1-year tune up and Team Ballantyne Trek was great to work with and provided Service well worth the distance traveled to return. Thanks"