Fabletics Charlotte, NC 28211

"The automatic enrollment into a VIP membership is a total scam with no notice of a monthly recurring charge of $59.95 to your credit card. This whole fake VIP membership is not only a scam but a total nightmare to get stopped. In addition the credits you get from the membership don't even equate to the amount of money you are charged to your credit card. One $59.95 charge may get you a 1 credit toward a $20 item. THERE ARE NO DISCOUNTS OR DEALS WITH THIS COMPANY. BEWARE THIS IS A SCAM. They are very cleaver at making people thing they are getting a discount but I promise you...you will more than pay for any discount prices they make you think you are getting. To top it all off the shipping takes forever & the quality of the material is cheap. I have never dealt with or even heard of such a shady business."

"This is my favorite place to go for the big girl for real good exercise, clothes, and trendy clothes as well. They often have new opportunities from celebrities and their own fashion line. You’ll enjoy working out in style or a chill out day in style. I love this place."

"I would not normally write a review, bad or good but I am so upset with Fabletics. I placed an order with them on Oct 31st, 2022 for 2 pair of leggings. They were on sale for $15.99 a piece. I made my payment through, PayPal. Today, I got a message from PayPal that they had paid Fabletics $54.99. I quickly logged on to look at my PayPal account to see what was going on. Not only had they charged my card $54.99 on Dec 13th, 2022, they had charged it for $54.95 on Nov 12th, 2022 as well! I was freaking out thinking someone was using my PayPal account. I immediately filed a dispute claim with PayPal and later got an email from them saying that my dispute was settled and that nothing was wrong with my account. I then called customer service at Fabletics to find out what was going on and to my utter shock when I bought those 2 pair of leggings in November, I also evidently signed up for Fabletics monthly membership! I tried in vain to tell the gentleman on the phone that I NEVER signed up for any membership. When he asked me what I wanted him to do, I told him I wanted a refund of $109.90! He then said, "why don't you go on the website and buy some things on there since you have a membership!" I work for a non-profit veterinary hospital. I barely make enough money to care for my kids. $109.90 is a lot of money to me, especially at Christmas. I must have told him at least 6 times to CANCEL MY MEMBERSHIP. He told me that it would be cancelled but I would not be getting a refund. I am just sick that I would be so stupid as to sign up for something that I had no clue I was signing up for. I feel so ashamed of myself. I hope this review helps others not to make the same mistake I did."

"I want to first state this review is for customer service via the phone. I am unable to speak on the store but from the reviews I am not sure it would be any better. I noticed on my pay pal account that I was charged. You know it $49.95 after I completed the skip month. I called in and was advised that it did not process. What? I have the confirmation showing it did process, moving on. I stated that I just made a large purchase and I don't want to be charged another $50 and thy correct it since they can see it did not process properly. The representative stated that she cannot but I can use it as a credit to another purchase. HELLLO! I don't need a credit I need my funds. I stated well since you will not refund me the membership fee I already skipped. Cancel the membership and refund me money period please. Of course in script, I was advised that my membership would be cancelled and I would receive a full refund. I requested the supervisor thinking is this a prank? You will not refund because of a system glitch but you will for cancelling the membership. The supervisor is just as oblivious as the customer service rep. I explain that I wanted the membership but my hand was forced. Her response, well your membership has been cancelled and you will be refunded your money in 7 to 10 business days. I was so over it and the poor service received these days I said whatever send the refund please. And now I will be monitoring for a refund to my pay pal. I will give everyone a tip make your purchases through pay pal you have a better chance of protecting yourself at least you will get a notification if a purchase is made."

"First the employees were awesome and helpful. They have a cool process for trying on clothes where they tag everything in their system and put it in a room for you with your name. This process makes it easier to check or later. They have a lot of nice clothes and many different patterns. With the VIP membership the deals are much better."