Kiefer Aquatics

"Bought defective goggles one business day ago. Won’t let me return or exchange them. “We don’t take googles back” “Why not” “Because that’s our policy”"

"I went into the store to exchange a swimsuit that my son needed to wear for his swim competitions. The lady looked at him and said sarcastically: oh, the one he has is his size. Well, I explain, my son won’t wear his swimsuit on his waist but lower down and he needs a size bigger. Then she kept rolling her eyes, I also caught her gossiping with another one of the employees there about how ridiculous I was. Then the other employee said something not very smart, she said: he ca. wear something bigger for the practice but not for the competition. So, if he’s comfortable for practice, shouldn’t he be comfortable for the competition as well? So if you are comfortable in 30 then why should you wear 28 for competition? Also, the brand Sandies is so poorly made, the fabric is extended thin. TYR are a lot better made. We had to buy these as they were required for the meets. However, I asked if I could see another pair of 30 and 28, as sometimes they are stitched differently even though they are the same size. She said those were the only ones she had in the entire store. Both women were extremely rude, condescending and I would never go back there. I basically didn’t have a choice. Our team got the swimsuits from them and they had monopoly in this situation. They make a very bad name for the store Kiefer Aquatics and for the entire Swim Meck pool inside of Latin School. Please train these people and change the culture to more pleasant and less opinionated jerks."

"My daughter had an important meet and we totally forgot about new tech suit until Thursday night and meet started Friday evening. Although the store was closed Friday the staff replied to my email/voicemail and arranged to get the needed suit Friday afternoon. Thank you for outstanding customer focus and service."