Realty Executives Associates Property Management 1213 West Lamar Alexander Parkway, Maryville, TN 37801

"I had a disappointing experience with a realtor in this group. Despite our politeness, the realtor consistently displayed rudeness and condescension. Even if a property isn't the right fit, professionalism and courtesy should be maintained throughout the conversation."

"Tom Parry was very helpful and found exactly what I wanted in a furnished apartment. He made sure I had pictures of the rental and answered all my questions. He checked out several places and let me choose the best deal for my situation."

"The agent checked us out very well in order to rent. But then she never did her job to take care of the air conditioning that was leaking water into the basement. Grrrrr"

"When inquiring about a property or applying, if someone does not meet the requirements.. it's never professional to call that applicant and speak to them like a small child in trouble, Karen. We did not meet the credit requirements by a few points. I even went as far as to explain that our score would be different in a few days, as we were working with someone in order to build our credit and paid down/off everything. I was accurate, as only 2 days after the incident with Karen.. our score jumped 30+ points and was well over the credit requirement. That wasn't the point though. Karen acted offended that we had the audacity to even think about applying in the first place. Speaking down to me as though I was a child with a firm "Hunny! I wish you would have called me...your credit isn't good enough!" Sounds like it wouldn't be that offensive, right? Wrong. It was the disgusted, loud, rude tone of her voice. That condescending distaste for the mere inconvenience of her having to make that phone call to inform us. I was polite, professional and respectful. We are building credit to buy and now we have reached the score needed to do so, and so this is not coming from a place of resentment or anger, but more of a little tip on customer service and hospitality for Karen. You're representing homeowners, and your company when you speak to probable tenants..this isn't a good look Karen. Please understand that when people contact you, they're in need of a home and times can be trying right now..being kinder and more compassionate will definitely get you places in your career and life. It was never about being rejected, I understand. It's about how you choose to communicate that to the other party. I write this publicly in the event that others find this helpful when choosing or considering agents or management companies to work with in the future. Best wishes."

"In my experience, I would never suggest to use realty executives as a rental company to anyone. My father and I used Steve Smith, so that we could write up a contract together for a rental property, we were also advised that he would report the payments of the tenants to the credit companies. Specifically advising that using them as a company would help their credit situation. Nothing of the sort has been done and when I called to ask why this wasn't something that was done after 2 years of using this service, I was hung up on. We have not seen Mr. Smith at the property, he has been unresponsive for service inquiries, nothing as much as a phone call from him since the contract was written up over 2 years ago. Very unprofessional, expensive for what they do, which is nothing. Unhappy tenants, unhappy property owner. If you do use this service, make sure you get your moneys worth! They take a 10% cut of the rent just to send an email every month! Use an online service to write a contract and have it notarized. You'll save lots of money and lots of effort!"