Beaty Chevrolet Service 9615 Parkside Drive, Knoxville, TN 37922

"I’ve used them regularly since getting my Tahoe.. I couldn’t get in with them ONE TIME and had to go somewhere else. - That was the worst experience of my life! When returning to Beaty for my next scheduled maintenance, I explained my anxiety thanks to the other service department, they understood and made sure everything was good to go, and assured me not to worry. Most of the time I work with Robert Huff, very straight forward and explains to me what/why needs to be done (if more than an oil change/tire rotation.) I’ll never ever go anywhere else as long as I own a Chevy!"

"Service is always great. The person that answers the phone needs to stop transferring everyone to service. Sometimes I need to talk to the body shop."

"Brought my fiance's car in having narrowed down to the car's issue to being either the O2 sensor or the MAF sensor after the car was rumbling on idle. We had been chasing error codes for several months, and had been fixing problems ourselves but finally reached one that we couldn't deal with. They checked on it and said that the valve cover was broken and was creating a vacuum leak and were going to charge $523 to replace the valve cover before they even took a look at the O2 sensor because (they told her) that doing so would interfere with the potential output of the O2 sensor after repairs. We withdrew the car from the dealer after we were charged $163 for the inspection and took it to an independent mechanic. There were no cracks or hairline fractures in the valve cover. All we did was replace the gasket (a $30 part) and the mechanic didn’t even charge us an hour of his time. I told them numerous times all I wanted them to replace was the O2 sensors because that was one of the few parts I was concerned about replacing myself. Instead, they used a slightly worn down gasket to attempt to upcharge my fiance the full price of a new valve cover plus what I can only assume was an unreasonable labor charge. Were that price the total for the O2 sensors and the gasket, I would have happily paid that amount. Instead, they unnecessarily ballooned the price beyond the reasonable scope of the issue and lost our business in the process."

"Didn't fix the problem, wrecked my car on their lot... Backed into a pole... Had my car more than a month. I ate $1200 for a cam shaft sensor and a crank shaft sensor with small harness... Still quits.... I ate two weeks car rental...until the dented in my back bumper.... Boooooooo! They would not return my calls. Service personalities... They lady was pleasant to speak with. , But the men where dry and evasive."

"Service mechanic and service representative were both very good. Like every other dealership, they need to hire many more to keep up with demand."