Sea Mist Resort "The Sandcastle" 1300 South Ocean Boulevard, Myrtle Beach, SC 29577

"Warning ⚠️ To whom ever would like to rent rooms from this location. Don't go by the pictures that is on the website. These pictures was taken when the hotel was first built. The way they are now is very run down. If I could get away with not scoring on anything they would not get a score, only on location which was good. Here are the reasons why? The reason for the review: My trip date was 09/14-18/2023. 1) the elevator and hall smells bad and is in need of a good cleaning. 2) Upon entering my room it was not the room that I requested because it was supposed to be a full kitchen in the suite was not. 3) There was so many flying gnats in the room, The floors was dirty, Bathroom was dirty, trash can dirty. I had to go out and buy cleaning products and a broom to clean the room. Call management she tells me I can reimburse me $50 on my room. Unacceptable!!!!!! 4) Requested a ironing boards from quest service, this was Saturday it is now Sunday still none of the items showed up. (This after I get a text from them welcome! anything you need doing your stay let use know). Guest service is poor service. 5)AC sounds like a semi truck and it's coming out of the ceiling."

"Rooms are nice! We needed extra pillows and towels..got the towels, no pillows. Excellent view from the balcony! The concrete needs to be cleaned and painted...I can't complain too much though, We were booked for Compass Cove and they refused my dog, came here and they gladly allowed him in! He's had fun too! STAY AWAY FROM COMPASS COVE!! Bad idea! Liked Sea Mist much better!"

"One star is too good of a rating. I have never been so disappointed with a booking as I am with this one. Don't let the publicity pictures fool you like they did me! The resort was as total disaster. We had reserved an oceanfront and was put into a room overlooking a kiddie pool in a building where the elevator had been broken for 2 weeks, no date could be provided as to when it would be working. We were moved to another room in another building on the resort. At least the elevator worked (part of the time) The halls were dirty, the room was dirty (the sheets and floor had sand in and on them), one wall had a hole in it, the wifi didn't work, no clothes hangers, the sliding door to the balcony was off track and wouldn't open, the a/c didn't work properly and the cover to the wall unit was loose, the fridge was leaking water underneath into the floor, the floor safe was rusted and there were very few electrical outlets (not adequate in today's world of technology). We didn't have towels upon arrival and requested them. After requesting them and a broom repeatedly and being told that someone would bring them, we finally had to go to the office 2 blocks away and get them ourselves. This happened over and over during our stay. The property was a mess as well. Outdoor bar areas were abandoned, no outdoor showers for rinsing sand off, the water park and pools were trashy and there was actually algae growing in one of the pools, the place was unsanitary and trashy. We never saw any maintenance people picking up trash and taking care of the grounds. The parking was not convenient. I could go on and on but hope that I have given you enough information for you to be able to make a better decision than we did. On a scale of 1 to 10, I'd give this "resort" a rating in the negative range."

"Pros: AC works good Shower had Hot water and good water pressure Every staff member was friendly and helpful Check in was at 4 but they allowed us to check in early. We were told our room was ready. Got to our room and there were dirty towels on the floor, beds unmade, dishes in the sink and trash in the can. Phone in the room didn’t work so we had to walk a block to the office and let them know. She was very kind and helpful and put us in a new room. Stayed from Monday to Friday and housekeeping did not come once. We had the sign on the door requesting a cleaner but when we got back to the room the sign was gone and cleaners had not been in there. Phone in the new room did not work so we had to walk to the front office again and ask for towels. By Thursday housekeeping still had not come so we had to walk yet again to the front desk in the pouring rain and ask for toilet paper. Pool area: Chairs were old and dirty looking and pool had so much sand in the bottom. Indoor pool was gross and the room smelled terrible. Hot tub wasn’t working and had tape around the poles."

"Only reason I give 2 stars is because the staff were amazing. Any person working at front desk was so nice, helpful and accommodating. I booked this trip as a little getaway for my sister and I. I figured, the price to stay was great and the pictures looked promising. Plus we got ocean view. Well, pictures are deceiving. We got here, and had to check in at a whole other building than what we were staying in. We were put in a room in the sandcastle building when the reservation said a whole other building we were supposed to be staying in. The sandcastle building looked rundown, the front entrance was not open, it looked abandoned. We had to walk on the side and down a little (unlit) hallway to find the elevator and make it to our room. The first room we were put in had not been cleaned. So, they moved us because again, the front desk were very accommodating. Our next room was fine. Pros: The shower was good, nice water pressure. They give out two little bars of soap, and packs of shampoo & body lotion. Our AC unit worked well. Outlets worked fine. The cons: There was a bug smashed on the wall that we found. And the sliding door was very difficult to open, the lock also broke on it. The light in the kitchen did not work. Phone did not work. Our room did not get cleaned our whole stay, so we had to walk to the registration building to get towels, toilet paper etc. Elevators were unsafe and smelly. As for the exterior, it was a sketchy building overall. There were multiple areas that look like they would be rooms to stay in, but were locked up and dirty looking on the inside. There’s not really much to do around unless you want to walk a little, which we didn’t mind. The pool was ok, but dirty, just a lot of sand at the bottom. Chairs were junky. But we had a good time hanging out there, it was quiet. Other hotel guests were overall friendly. As for the area with the indoor pool and hot tub— straight up dirty. The indoor pool was dirty and green. The hot tub was dirty, and had caution tape around the poles. The room overall had a musty, gross smell that was almost unbearable. But a plus side, there was a bathroom in there that was decent. I am only listing all these details because this is the kind of review & pictures I would have liked to have seen prior to booking. I personally would not stay at this hotel again, especially for what they charge."