Verizon

"We have a business account and one of our employees needed to switch his contact info from an older to newer phone. For the sake of time and required expertise, I stopped in to your store for assistance. Louis very kindly offered to help and completed this task in a short time. In addition, I am a newly assigned account administrator and was having difficulty with on-line access, having spent over three hours on the phone with customer service. Louis offered to assist with that situation as well and we tried several different steps, both in store and remotely. Although we weren't able to resolve, his offer and efforts to help were so greatly appreciated, especially after the challenging time I had on the phone earlier in the day. I live in LeRoy and have frequented your store many times over the past several years. Each time, all of your employees have really gone the extra mile to assist, showing patience and providing thorough explanations. Thank you once again, to Louis, for the great help given to Lapp Insulators!"

"Needed a new phone and usually drive to the Batavia store. Quentin was very helpful and transferred everything over from my old phone for me and helped me set it up. Even put on my screen protector. Great service!"

"Joseph at your Leroy, NY store is very helpful. Went in looking for a flip phone for by significant other who didn't want a smart phone. Not only did he recommend the phone we were thinking about but he reviewed my account and reduced my monthly bill by almost half of what I was paying. Definitely an asset to Verizon!!"

"Joseph was great, super friendly and knowledgeable! The general manager was a bit rude and rather condescending to Joseph. Quentin shouldn't try and be 'funny' infront of customers, it's not professional. Aside from that it's a very nice store, clean and convenient. Highly recommend for any Verizon users!!"

"Joe was able to find a way to get us a new phone, tablet and keep our bill the same. I waited until I saw my updated bill before I posted to make sure what I said it's accurate. He was wonderful to deal with and I would definitely go back again!"