CountryMax - Baldwinsville 2964 New York 31, Lysander, NY 13027

"I love this store. Far superior to petsmart. I stop in twice a month for my chinchilla supplies… Only gripe. Get your cashiers ergonomic mats!!!! Standing as a cashier for 7 years I know. You don’t have any! Come on! Get mats!"

"Carries a few items we like for our dog. Plus we get to see and interact with other people and their pets."

"The dog was station had a broken dryer. The manager on duty cam in said its been broken for over a year. We had to wait 15 minutes for another bay to open up. Asked for some of our money back and was refused. First and last time using their dog was. Think I might start using tractor supply for our MSN."

"I feel unwelcomed in this store. Staff clearly saw me but decided to greet a white couple a few feet away from me instead! POC's, don't go to this store!"

"My recommendation for them- maybe make sure your employees are up to date and have a basic knowledge of what brands you carry. I don’t expect anyone to know every little detail, but something is better than nothing. But ultimately- employees were pretty much clueless. Also maybe keep your inventory up to date? The system supposedly said they had 3 bags in stock but had none. My visit should’ve been like 5 minutes and it turned more into 20 minutes. I called ahead of time to see if they carried and had in stock a specific kind of grain for my horse, the employee on the phone said yes, so I drove that way. Upon arrival the employee at the register was polite and worked on cashing me out. He did have a hard time finding this in the system so I showed him pictures of what I was looking for. I felt I was very patient and understanding of him as he said they were short staffed with more employees heading back to college soon. He did find it and proceeded to cash me out. I go around back to pick up this bag and the employees in the warehouse had no idea what they were looking for. I showed them my receipt, they went back to look and proceeded to tell me that they don’t have this grain. OK. Go back in for a refund and ended up exchanging for a different grain- slightly annoyed at this point. Head around back again and they try to give me the wrong grain- completely different brand than what I exchanged for. Very disappointed and annoyed at this point. I corrected them on the brand of grain I had just exchanged for and got attitude from employees, seemingly annoyed that I had more knowledge about what I was looking for than they did. Maybe my expectations are too high, but very disappointing. Needless to say, I’ll probably only go there for things I can help myself to."