Grand Smokies Resort Lodge

"Check in gal very friendly & helpful. Room clean & comfortable. Was on 2nd floor our balcony over looked a large trash bin (their under construction) but could see the Ferris wheel from the Island as well. All in all ok was just for night we had just arrived in town."

"I was very concerned about staying here. I booked the rooms and then read the reviews. This was a quick getaway for the grand babies and I. When I came to check in I asked to see the rooms. The lady at the front desk was very nice and accommodating. The lady from housekeeping that showed me the rooms was very nice as well. Everyone that we have encountered staff and other guests have been friendly and nice. They are doing renovations on the hotel however it didn't effect our stay. The rooms were very clean, the beds very comfortable and the view from the balcony was amazing!!!! The kids loved the indoor pool with the slide and the arcade. We had a wonderful time."

"This property has the potential to have as nice of rooms as one of the larger water park hotels down the way due to the spaciousness of the rooms. However, it lacks much needed TLC. We were assisted by two of the rudest front desk service representatives I have ever had contact with, and sadly it continued our whole stay. We thought at check in it was because it was a busy holiday weekend they were just having a bad day. This was not the case it was their “dry” everyday personality. Just a few things I thought note worthy. You will only get a luke warm shower,, bugs, carpet was water stained and became wet during our stay, soiled sofa, mold in the water reservoir of the coffee pot, and a thin metal bed frame that allows the mattress to slip off the bed and sounds like a drum if you bump it. The location is great, all of the housekeeping staff were extremely pleasant. The property is undergoing construction so hopefully the maintenance issues will get resolved. But, due to the rudeness of the front desk service representatives we will likely not return."

"My fiance and I stayed here on our little get away trip and when we got to our room the floor was dirty and hadn’t been cleaned and the fridge didn’t work. We told the front desk and they fixed the issues. We probably won’t ever stay there again. Not to mention the strange odor the whole place had. The bed was comfortable but way too springy. The comfortable bed was the only reason I gave it 2 stars. The towels were dirty and the one man at the front desk had no personality. The bathroom door was stained with what looked like blood. Not ever going back."

"The rooms were very clean and the staff was very friendly upon arrival. We checked out our room and the A/C unit was making some noise but I didn’t think anything of it. We checked out to pool with the slide. It was nice looking at first glance. What was odd was all the doors in the pool area were open. The arcade was nice but only half the games worked if that. The kids played in the pool but the water was freezing and the doors were STILL OPEN mind you it’s between 40 and 50 degrees outside. I shut some of the doors myself. Going to bed the A/C I was telling you about that was making some noise. Made so much noise nobody even my pooped out children got any sleep. My daughter ended up with an ear infection at the end of the trip and my husband and I could not sleep so we were exhausted. The rooms are super clean and spacious and the staff were great but those issues we had are a deal breaker for us and we probably won’t give it another go."