BJ's Wholesale Club

"The hostess wasn't overly friendly. Seemed annoyed that we were there. Our waiter greeted us and let us know he'd be with us shortly. We appreciated that and he didn't take long to get to us. He was really busy and did seem flustered throughout our visit but he was nice and was a good server. The booth was dirty and there is a lot of dust on the granite between the booths. I got a grilled chicken sandwich on a gluten free bun. It was okay. Nothing exciting. The cole slaw was good.my daughter got a burger that she said was very bland and boring."

"Terrible service. The only people that seem to care less than the member services people are the people in the tire center. It’s impossible to get the tire center on the phone and member services could not care less. Their solution is to “page the tire center over and over and when they don’t pick up the store manager notices and then they get in trouble.” As if that does anything to help me. The lack of service on both of these fronts is why I will be ending my membership here and renewing at Costco. Why bother with this awful place when Costco is right down the road? One less member for BJ’s to have to “deal with.”"

"Beware of the tire center, they were completely unable to put the tires on the car saying they could not get the old tires off. This is not an older car, it simply had tight lug nuts. Sent us away with the new tires in the back of the car to find some other place to do it. Horrible experience."

"I'm a long time loyal Customer since Sam's Club closed "years ago" when BJ's had an excellent offer for any former Sam's Club member to establish membership @ $25. I love all the regular specials on certain products that I normally purchase so the SAVINGS are phomemanal. Additionally, most of the Associates are very courteous and professional. However I'm totally disappointed with the gross mistreatment received a couple weeks ago by 1 of the staff at Customer Services Desk + a manager named CHESLEY. They BOTH WERE VERY RUDE as well as highly unprofessional. Upon having to subsequently RETURN the large quantity of STRAWBERRIES for at least the THIRD time within 6 months due to having "gone bad" within 24 hours of purchase. The Oriental Associate (NO name tag worn) at Customer Service desk that initially assisted immediately began to "interrogate me as to when purchase was made?" Even in spite of ALREADY submitting RECEIPT to SUBSTANTIATE date, etc. NOT ONCE showing or expressing any empathy. So after receiving credit back to my cc, I then requested to address issue with Manager who was just as rude AND unprofessional! Again, NO empathy or apologies for INCONVENIENCE was ever conveyed. Upon requesting some type of compensation by explaining this is NOT THE FIRST TIME. Manager, Chesley immediately gave "pushback" stating it's NOT something that they do. When I insisted by further explaining as a retiree spending gas, time, etc. I was provided a $5 gift card with her comments: "we WON'T do this again?!" Makes one seriously consider GOING ELSEWHERE. Perhaps Costco will show far better VALUE to their members by PROVIDING QUALITY SERVICE as well as PRODUCTS. NO member should have to be subjected to blantant rudeness. Especially when submitting a VALID complaint. Chesley was totalling UNWILLING to "make me whole" as a so called "Manager" by DISPLAYING an UNFAVORABLE, nasty attitude which I should definitely NOT have encountered to begin with. DO BETTER. Take note!"

"We got the New Years special and it was completely worth it!!! Service was amazing, food was stunning, the environment was so comfortable. The bathrooms were stellar clean. This whole place is a great vibe! The Juicy Sauce is EVERYTHING!!!!!! The foods presentation was beautiful. We will be coming back to taste more of the menu. Go there! Bring friends! Everything was worth it!!! Family friendly. Even the damn pineapple juice was delicious!"